Technical Service Specialist / Technical Service Specialistess

Join ABB in Driving Sustainable Industry

At ABB, we empower industries to become more efficient and sustainable. Progress isn't just an option—we make it a standard for you, your team, and the world. As a global leader, we provide everything you need to drive this transformation. While the journey may not always be easy—true growth requires courage—you won’t navigate it alone with ABB. Together, we run what runs the world.

Position Overview

This position reports to the Engineering Manager.

Your Role and Responsibilities

In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes and safety guidelines while maintaining customer satisfaction. You will provide technical support, act as a specialist, and solve problems within your area of expertise. Additionally, you will proactively communicate with customers as well as ABB service sales and lifecycle management teams to understand customer needs and seize business opportunities for service growth. This role includes on-site assignments up to 40% of the time.

The work model for this role is: #LI-Hybrid

Key Accountabilities

• Deliver technical support and resolve issues via remote or on-site service, including installation and commissioning, maintenance, repairs, troubleshooting, back-office engineering, consulting, and retrofit engineering.
• Investigate customer needs through professional consulting, manage customer relationships, and maintain regular contact with key clients.
• Act as a 24/7 support line for one full week approximately every two months, depending on availability.
• Proactively suggest product and quality improvements and communicate these innovations within the ABB organization.
• Provide technical consulting on Service solutions to management and customers, all within a dynamic and international team environment.

Qualifications for the Role

• A bachelor's or master's degree in electrical engineering or a related field.
• Proven experience as an electrical engineer, product specialist, or in a similar technical role, preferably within the power electronics sector.
• A collaborative, solution-focused approach with effective communication and relationship-building skills.
• Excellent communication and interpersonal skills for seamless collaboration across departments and with customers.
• Attention to detail, ensuring product conformity and adherence to quality standards through accurate technical documentation.
• Fluency in English is required; proficiency in other languages such as Spanish is a plus.

More About Us

GREAT MINDS, GREAT MINES - From cellphones to electric vehicles, batteries, and wind farms, virtually every aspect of modern life relies on ores mined from the earth. However, a transformation is crucial. The demand for minerals has surged, making sustainable, safe, and productive mining more important than ever. ABB’s GMD is the most powerful mill drive system in the market for semi-autogenous (SAG), ball, and autogenous (AG) mills. This 'workhorse' for grinding operations combines a robust and service-friendly design to provide the highest throughput, reliability, and availability for your processing plant.

Apply online using the form below. Only applications matching the job profile will be considered.

The recruiting process is led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd.

We value individuals with diverse backgrounds. Could this be part of your story? Apply today or visit www.abb.com to learn more about us and explore the impact our industrial solutions have around the world.