Specialized Micromobility Fleet Operations & Diagnostics Technician / Technicianne en opérations de flotte et diagnostics de micromobilité spécialisée

About Us

FUN RIDE GmbH operates the Hopp E-Scooter sharing service across Switzerland. We manage a live fleet of connected, smart e-scooters, providing sustainable mobility solutions. Our operations seamlessly integrate advanced IoT technologies, field diagnostics, and real-time fleet optimization.

Role Overview

We are seeking a Specialized Micromobility Fleet Operations & Diagnostics Technician. This unique position requires a blend of field operations expertise with a strong focus on enhancing service usage and coverage, particularly during station transitions, preventive damage diagnostics, and hands-on mechanical repairs in a shared mobility context.

This hybrid role demands a deep understanding of shared e-scooter fleet behaviors, in-field repairs, early damage detection, and the creation of hotspot locations based on rider flow and environmental patterns.

Key Responsibilities

• Fleet Rebalancing & Hotspot Creation:
  • Perform daily and advanced rebalancing across micro-zones based on demand and heatmaps, local terrain, and weather conditions.
  • Maintain the fleet's battery percentage above 90% daily and ensure fleet availability exceeds 95%.
  • Create, optimize, and adjust hotspot zones independently using field observations, operational patterns, and observed rider flow.
  • Manually optimize distribution routes and identify strategies to reduce "dead zones" and low-availability areas.
• Preventive Damage Diagnostics:
  • Detect early-stage mechanical and structural wear (e.g., stem play, deck micro-fractures, brake tension).
  • Identify damage progression due to misuse, vandalism, or environmental factors.
  • Document and evaluate opportunities for repair prevention to minimize downtime.
  • Conduct real-time health checks during field operations.
• In-Field Mechanical & Electronic Repairs:
  • Conduct mobile repairs on mechanical and electrical components without workshop equipment.
  • Diagnose controller, harness, and sensor anomalies on-site.
  • Return units to service with minimal downtime.
• Team Training:
  • Train junior team members on micromobility-specific repair and diagnostic processes.

Required Experience

To qualify, candidates must have:

• Minimum of 3 years of hands-on experience within a shared e-scooter fleet environment.
• Experience with real-time diagnostics and field-based hotspot creation, with an understanding of peak hours, weather influences, and event scheduling.
• Ability to execute in-field mechanical and electronic repairs on shared micromobility vehicles.
• Proficiency in diagnosing early-stage structural and mechanical failures specific to shared scooter fleets.
• Knowledge of various e-scooter models and hardware.
• Experience in maintaining high fleet uptime and availability KPIs.
• Willingness to work various shifts, including weekends.

Qualifications

Vocational training in a technical field (mechanics, electronics, mechatronics) or equivalent practical experience in shared micromobility operations.

Languages

Proficiency in English for internal communication and digital tools.

Application Process

Apply online using the form below. Only applications matching the job profile will be considered.