Senior Consultant / Senior Consultantess

Basic Information

Business Line: Technology & Transformation

City: Zurich

Experience Level: Experienced

Working Time Percentage: 80% - 100%

Date Published: 25-Aug-2026

Req #: 24788

Job Description

Location: Zurich, Switzerland

Work Pattern Percentage: 80-100%

Advance cutting-edge business areas with your expertise at Deloitte Consulting. You will support organizations by collaborating with our specialists in technology strategy and transformation to develop strategies and implement systems that create business value and drive performance.

Deloitte is a ServiceNow Global Elite Partner, supporting over 7,000 organizations worldwide in transforming their operations through the automation of enterprise workflows and integrated AI. Together, you will orchestrate IT Service Management, Workflow Automation, and Digital Transformation initiatives with ServiceNow as the central platform - from strategic planning to operational excellence.

You will shape digital transformations that change organizations and make a real difference in the process.

How You Can Make an Impact

You are not just an implementer of requirements; you are a leader and architect of solutions. In this role, you will:

• Lead and mentor teams on complex ServiceNow implementations, setting the strategic direction and ensuring delivery excellence.
• Advise C-level executives and stakeholders on enterprise-wide transformation strategies and digital roadmaps.
• Design enterprise-scale ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes.
• Drive end-to-end transformation programs - from discovery and strategy through design, implementation, and optimization.
• Build client relationships and serve as a trusted advisor on their most critical business challenges.
• Mentor and develop junior consultants, sharing your expertise and building the next generation of ServiceNow leaders.
• Innovate with emerging technologies and best practices, positioning clients at the forefront of digital transformation.

Who Are We Looking For?

Must-Have:

• 3-5 years of hands-on ServiceNow experience with proven expertise across multiple modules (ITSM, ITOM, CSM, Workflow, or similar).
• ServiceNow Certified Technical Architect (CTA) or equivalent advanced certification (e.g., Certified Application Developer with extensive platform expertise).
• Demonstrated consulting skills and experience - Successfully led client engagements, managed stakeholder expectations, and delivered transformational outcomes.
• Fluent in German and English - Communicate confidently with German-speaking and international clients at all levels.
• Functional and technical expertise - Understand both business requirements and technical architecture and can bridge the gap between strategy and implementation.
• Business Analyst and architect mindset - Think strategically about enterprise processes, system integration, and long-term value creation.

Nice-to-Have (but very welcome):

• Deep IT understanding - Strong knowledge of IT Service Management, ITIL best practices, and enterprise IT architecture.
• Industry expertise - Specialized knowledge in specific verticals (Financial Services, Manufacturing, Healthcare, Public Sector, etc.).
• Public speaking and thought leadership - Experience presenting at conferences, writing articles, or contributing to industry discussions.

Your Personality

• Driven to go the extra mile: You see complex challenges as opportunities to create lasting impact and drive innovation.
• Not a 9-to-5 mentality: You're committed to project success and willing to invest the time and energy needed to deliver exceptional results.
• Strategic thinker: You balance tactical execution with long-term vision, always keeping the bigger picture in mind.
• Client advocate: Customer value and business outcomes are at the center of everything you do. You build trust and deliver measurable results.
• Collaborative leader: You inspire and empower teams, work effectively with cross-functional partners, and foster a culture of excellence.
• Continuous learner: You stay ahead of industry trends, invest in your own development, and share knowledge generously with your peers.
• Agile and adaptable: You take ownership of outcomes, navigate ambiguity with confidence, and drive accountability across teams.

Your Team

By joining our Zurich office, you will be integrated into a diverse team of congenial colleagues right from the start. We take your further development seriously and offer you a comprehensive internal and external training program. You will benefit from our expertise in technology, excellent communication skills, and broader business understanding.

Look forward to working with some of the largest organizations in Switzerland and the world to introduce changes that truly impact their business.

Life at Deloitte

At Deloitte, your ideas create impact and spark meaningful change for our clients, people, and society. Your unique expertise, background, and perspective help us find new ways to tackle complex challenges, allowing us to brighten the futures of those our work affects.

You can build a career that inspires and energizes you. At Deloitte, you have the opportunity to choose your impact.

In Switzerland, we provide industry-specific services in Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With nearly 3,000 employees at six locations, we serve organizations of all sizes across various industry sectors. We offer meaningful and challenging work in an inclusive and supportive environment where you can be your best self and where you will continuously grow. You will also enjoy flexible and hybrid working conditions, wellbeing and parental programs, and many opportunities to connect, collaborate, and learn.

Join us and become part of a global network of like-minded individuals dedicated to making a difference, whether by addressing climate change or improving the lives of 100 million people by 2030.

Apply Now

We look forward to hearing from you! Apply online using the form below. Please ensure that your application includes your CV, cover letter, references, and degree certificates.

Note: Only applications matching the job profile will be considered.

We are an equal opportunities employer and consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in accordance with applicable law.

© 2026. For information, contact Deloitte AG. All rights reserved.