Senior Technical Consultant Manager

Role Purpose

The Senior Technical Consultant Manager is accountable for the operational excellence of the clinical, logistical, and digital support team for Cardiac Rhythm Management (CRM) in Switzerland. The primary aim is to maximize the efficiency of field operations, ensuring that technical and administrative tasks are executed at the highest Medtronic and industry standards while continuously optimizing processes to enable commercial growth for the company.

Job Overview

This role is focused on the Switzerland region and operates remotely, with your home location serving as the primary work base. However, occasional attendance at a Medtronic location for meetings may be required.

Key Responsibilities

• Lead the Swiss Cardiac Rhythm Management clinical, logistical, and digital support team, with direct reports including the Inventory Lead Switzerland and the PCS Lead Switzerland, reporting to the Country Cardiac Rhythm Management Lead.
• Ensure operational excellence in clinical, logistical, and digital support activities, optimizing field efficiency, and freeing the sales force from technical and administrative tasks.
• Oversee and coordinate all service-relevant tasks, acting as the operational bridge between service/Technical Consultant and commercial functions, ensuring alignment with the country Cardiac Rhythm Management strategy.
• Manage resource allocation, planning, and optimization across territories, including the scheduling of Technical Consultants and service resources, balancing in-field and remote support.
• Collaborate with the Inventory Lead to deploy inventory actions across territories, optimizing stock, minimizing scrap, urgent orders, and ensuring availability for key procedures.
• Monitor performance and drive service optimization in partnership with Sales Managers, Customer Service, and other stakeholders, segmenting accounts, and tailoring support models accordingly.
• Coordinate customer and new hire training and education (including Train-the-Trainer programs), ensuring adequate support during product launch phases.
• Oversee PER and troubleshooting activities, ensuring high-quality Field Action services in close collaboration with the FA Lead (Marketing).
• Build team capabilities in product, therapy, and operational skills, while promoting the adoption of digital and remote solutions, including monitoring the migration of patients to remote platforms such as CareLink.
• Provide oversight for clinical study execution from a service/Technical Consultant perspective, involving resource planning and allocation for study-related activities.

Required Knowledge and Experience

• Degree in biomedical engineering, life sciences, nursing, or a related field, plus substantial experience in Cardiac Rhythm Management or comparable clinical/technical support.
• Proven experience leading teams or serving as a senior individual contributor in clinical, service, or operations environments.
• Strong planning, prioritization, and resource-management skills, with a focus on processes and key performance indicators (KPIs).
• Experience collaborating closely with sales and commercial teams, ideally within a medtech or healthcare setting.
• Excellent communication skills, with the ability to work effectively with multidisciplinary teams and external stakeholders.
• Fluency in English, along with proficiency in at least one key Swiss language relevant to the role (e.g., German and/or French).

Apply online using the form below. Only applications matching the job profile will be considered.