Job Opportunity: German Speaking Customer Service Professional
Are you a fluent German speaker with a passion for delivering exceptional customer service? We are seeking a customer-focused professional to join a leading international organization, supporting customers across multiple channels. As the main point of contact for German-speaking customers, you will handle a variety of enquiries via phone, email, and chat, providing accurate information, resolving issues, and ensuring a positive customer experience from start to finish.
Key Responsibilities
- Support customers across phone, email, and live chat.
- Resolve enquiries and complaints in a professional and timely manner.
- Build strong customer relationships through excellent communication.
- Liaise with internal teams to ensure effective issue resolution.
- Maintain accurate records using CRM systems.
- Meet service standards and performance targets.
About You
- Fluency in German and English.
- Ideally, some previous customer service, support, or contact center experience.
- Excellent problem-solving and organizational abilities.
- Confident in using CRM systems and Microsoft Office applications.
- Able to manage multiple priorities in a fast-paced environment.
This role is hybrid, and the company is based in Essex, so ideally candidates will have a car to access the office 2 days per week.
What's on Offer?
- £34,500 salary equivalent on a temp to perm basis.
- Weekly pay on an hourly rate to begin with.
- Possibility of temp to perm if things go well.
- November start.
This is an excellent opportunity for a German-speaking customer service professional looking to join a global business that values customer experience and employee development.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work location, Switzerland