Client Service Director / Client Service Directress

Join Ipsos as a Qualitative Client Service Director

Ipsos is a global leader in survey-based market research, present in 90 markets and employing over 19,000 talented professionals. Our dedicated research experts, analysts, and scientists have cultivated distinctive multi-specialist capabilities that deliver deep understanding and insightful analyses of the actions, opinions, and motivations of citizens, consumers, patients, customers, or employees.

In Switzerland, Ipsos proudly stands as the largest market research company. Our dynamic team, comprising 140 individuals from more than 26 countries, is based in Geneva, Basel, and Root. To spearhead the expansion of our Ipsos UU (qualitative) business in Switzerland, we are seeking a passionate Qualitative Client Service Director based in Geneva, who possesses a deep connection to consumers and a wealth of experience in qualitative research.

Your Mission

The Qualitative Client Service Director will focus on cultivating client partnerships through a profound understanding of each client’s business while providing leadership to both junior and senior colleagues. This role requires upholding the highest standards of integrity and research excellence, managing and nurturing key client relationships, delivering profitable projects, and influencing the strategic direction of our business.

Key Responsibilities

• Drive commercial growth for Ipsos qualitative solutions.
• Demonstrate thought leadership on advanced qualitative approaches.
• Serve as a trusted advisor to key clients and Ipsos teams, fostering long-term relationships.
• Guide a team of researchers to grow and achieve their objectives.
• Collaborate with peers to develop cross-methodological solutions.

Qualifications for Success

• University degree, preferably in marketing/market research, social sciences, or communication sciences.
• Over 10 years of experience in leading market research agencies, with a focus on qualitative research and insight solutions.
• Strong client management skills, with an emphasis on delivering exceptional service.
• Proven commercial acumen and excellence.
• Fluency in English and ability to thrive in an international setting.
• Expertise in qualitative solutions is essential.
• A strong entrepreneurial spirit and a multicultural mindset.
• A persistent curiosity for innovation, especially regarding the strategic use of AI solutions.

Knowledge and Skills

• A proven track record of selling and delivering international qualitative projects.
• Demonstrated success in building and maintaining deep relationships with senior-level clients (research, marketing, C-suite).
• Experience in client service and business development, supported by strong strategic thinking and creative problem-solving skills.
• Excellent written and verbal communication skills (fluent English), along with well-developed interpersonal and presentation abilities.
• Ability to manage multiple priorities simultaneously.
• Identify opportunities to enhance Ipsos Switzerland's visibility, such as through press releases, publications, client events, and conference appearances.

Support for Your Success

• Access to expertise from the global Ipsos qualitative network, leveraging international learnings and opportunities.
• Connection with key accounts headquartered in Switzerland.
• A supportive, talented, and successful qualitative team.
• A communication and marketing team to amplify your voice in the market.
• A flexible work environment in one of the best places to call home.

If you are eager to develop a successful business and contribute to the growth of Ipsos Switzerland, please apply online using the form below. Only applications matching the job profile will be considered.