Client Support Specialist / Client Support Specialistess

Job Opportunity: German-speaking Client Support Representative

We are excited to announce an opening for a German-speaking Client Support Representative in our Tech/Customer Support team. The ideal candidate will possess excellent interpersonal skills and a strong commitment to customer satisfaction.

Role Overview

In this position, you will troubleshoot technical issues, provide timely customer feedback, and assist in the roll-out of new applications, among other responsibilities. Your primary objective will be to attract potential customers by answering product and service questions and providing insights on additional offerings.

Key Responsibilities

• Engage with clients to quickly identify and understand their problems.
• Deliver prompt and accurate customer feedback.
• Support customers through calls, emails, community posts, and live chat.
• Utilize a positive attitude and genuine personality rather than relying on scripts.
• Assist customers with technical and software-related inquiries.
• Configure and install software over the phone at restaurant locations.
• Provide outstanding service while recognizing limitations and seeking advice when necessary.
• Take ownership of problem resolution to ensure customer satisfaction.
• Accurately log all customer interactions in our CRM (Salesforce).
• Train restaurant staff, encouraging greater use of the system and capturing valuable customer feedback.

About You

• Fluency in German at a native level.
• Proficient in English.
• Willingness to work on weekends if necessary.
• Strong interpersonal skills and a passion for delivering excellent customer service.
• Effective communication skills, including active listening, writing, and informal communication.
• Experience in the restaurant or hospitality industry is a plus.
• A minimum of one year of experience in customer support, ideally in a software support context.
• Familiarity with current Microsoft Windows operating systems.
• Knowledge of iOS and Apple hardware.
• Experience using support desk tools like Salesforce, Community platforms, and live chat is advantageous.

Application Process

We encourage you to apply online using the form below. Please note that only applications matching the job profile will be considered.