Customer Care Intern / Customer Care Interness

Company Overview

Peter Lang is an international publishing group specializing in Humanities and Social Sciences. We publish over 1,000 books annually in German, English, and French, along with a variety of other languages, encompassing traditional print products, eBooks, and Open Access publications.

Founded in 1970 by Swiss entrepreneur and philanthropist Peter Lang, our company has evolved over fifty years, navigating numerous challenges as an independent and internationally focused business. Today, we are a dynamic, entrepreneurial group of colleagues collaborating globally to deliver excellence in academic publishing.

You will experience an international work environment with lean management. Our headquarters in Lausanne, Switzerland, serve as the central hub for management and administration, while our team is located across continental Europe, the Anglo-American regions, and Asia, with offices in Berlin, New York, Oxford, Brussels, Chennai, and supporting locations in Vienna, Warsaw, Istanbul, and Madrid.

Position: Customer Care Intern

We are seeking a Customer Care Intern with a dynamic personality and strong communication skills in German, English, and French to help strengthen our global team.

Key Responsibilities

• Provide high-quality support and service to resolve customer concerns and needs as a company ambassador.
• Daily processing of incoming orders for all print and digital products via our ERP system.
• Collaborate with our global departments to escalate and find solutions for our customers.
• Provide librarians with digital access to licensed content via the Peter Lang platform.
• Assist and resolve library access issues for digital content on our Peter Lang platform.
• Process special transactions for Open Access, subsidy, and peer review.
• Monitor and take action on items in the team email ticket system (Hubspot).
• Coordinate with global printers and DHL for order completion.
• Prepare advanced invoices and customer quotes.
• Create, correct, and modify new and existing customer data in our ERP system.
• Issue credit notes and cancellations for returns.
• Act as a sales partner to promote additional products and services to customers.
• Participate in follow-ups and surveys to ensure customer satisfaction.

Required Qualifications & Skills

• Excellent and professional communication (written and verbal) in German, English, and French.
• Highly motivated self-starter.
• Willingness to learn and grow.
• Positive team collaboration skills.
• Good working knowledge of Microsoft Office.
• Previous experience with an ERP/order system is preferred.

Location & Employment Details

Location: Remote, CET time zone
Employment rate: 100%

If you are ready to contribute to the excellence of the Peter Lang Group and thrive in a dynamic publishing environment, we invite you to apply online using the form below. Please note that only applications matching the job profile will be considered. Join us in shaping the future of academic publishing!