French Speaking Customer Service Specialist
Location: Nottingham – Hybrid
Salary: £26,000
Contract: Permanent, Full-Time
Working Pattern: 2 days office / 3 days working from home
We are recruiting for a French Speaking Customer Service Specialist to join an established international business in Nottingham. This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries, and work closely with internal teams to provide an excellent customer experience.
The Role
Your responsibilities will include:
- Managing customer orders from initial processing through to delivery
- Keeping customers updated on orders, shipments, and delivery times
- Handling customer queries, claims, and returns
- Building and maintaining strong relationships with key accounts
- Providing customers with information on products, availability, and promotions
- Resolving delivery, pricing, shortage, and order-related issues
- Liaising with Credit, Planning, Logistics, and other internal teams
- Processing credit notes in line with company procedures
- Identifying potential problems and ensuring they're resolved efficiently
- Looking for opportunities to improve processes and the overall customer experience
About You
To be successful in this role, you should possess:
- Fluency in French and English, both written and spoken
- Previous customer service, order management, or account support experience
- Excellent communication and relationship-building skills
- Strong organisational and problem-solving abilities
- A customer-focused approach
- Good Microsoft Office skills
- Excel experience is advantageous
- Excellent attention to detail
- Comfort with working across multiple internal departments
- The ability to work independently as well as part of a team
What's on Offer
- Hybrid working – 3 days from home and 2 days in the Nottingham office
- Pension
- Life insurance
- Healthcare cash plan
- Public transport benefits
- Employee discounts
- Personal development opportunities
This is a fantastic opportunity for a fluent French speaker with customer service experience to join an international business that offers excellent flexibility and long-term career opportunities. Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work location, Switzerland