Nordic Speaking Customer Service Specialist
Location: Nottingham – Hybrid
Salary: £26,000
Contract: Permanent, Full-Time
Working Pattern: 2 days office / 3 days working from home
We are seeking a Nordic Speaking Customer Service Specialist to join an established international business in Nottingham. This is a dynamic B2B customer service role where you will manage relationships with key customers, oversee orders and deliveries, resolve queries, and collaborate closely with internal teams to deliver an outstanding customer experience.
The Role
Your responsibilities will include:
- Managing customer orders from initial processing through to delivery
- Keeping customers updated on orders, shipments, and delivery times
- Handling customer queries, claims, and returns
- Building and maintaining strong relationships with key accounts
- Providing information on products, availability, and promotions
- Resolving delivery, pricing, shortage, and order-related issues
- Liaising with Credit, Planning, Logistics, and other internal teams
- Processing credit notes in line with company procedures
- Identifying potential problems and ensuring they're resolved efficiently
- Seeking opportunities to improve processes and enhance the overall customer experience
About You
The ideal candidate will possess:
- Fluency in Danish, Norwegian, or Swedish, as well as fluency in English
- Previous experience in customer service, order management, or account support
- Excellent communication and relationship-building skills
- Strong organisational and problem-solving abilities
- A customer-focused approach
- Good Microsoft Office skills
- Experience with Excel is advantageous
- Exceptional attention to detail
- Comfort with collaborating across multiple internal departments
- The ability to work independently as well as part of a team
What's on Offer
- Hybrid working: 3 days from home and 2 days in the Nottingham office
- Pension
- Life insurance
- Healthcare cash plan
- Public transport benefits
- Employee discounts
- Personal development opportunities
This is a fantastic opportunity for a Danish, Norwegian, or Swedish speaker with customer service experience to join an international business offering excellent flexibility and long-term career prospects. Apply online using the form below. Only applications matching the job profile will be considered.
Work location, Switzerland