Job opportunity

Customer Service Manager / Customer Service Manageress

PB Swiss GmbH Grindelwald January 30, 2026

Job Description

We are seeking a dedicated and experienced individual to join our team in a managerial role that focuses on delivering exceptional service to our Japanese clients.

Responsibilities

  • Organize and provide guiding services for Japanese clients.
  • Train and supervise other staff as the Customer Service Manager.
  • Control and manage staff schedules and training programs.
  • Oversee tour planning, sales, and operations duties.
  • Create detailed tour reports in Japanese.

Requirements

  • Minimum of 3 years of experience in the tourism industry is required.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Work locationGrindelwald, Switzerland

Application Form

Please enter your information in the following form and attach your resume (CV)

Only pdf, Word, or OpenOffice file. Maximum file size: 3 MB.