Operations Manager / Operations Manageress

Job Description

We are seeking a dedicated professional to join our team in a pivotal role that involves communication with Japanese travel agents and providing exceptional service to our clients. The ideal candidate will be well-versed in tourism operations and possess strong interpersonal skills, enhancing the experience for our Japanese clientele.

Responsibilities

• Communicate effectively with Japanese travel agents.
• Train and supervise team members to ensure high-quality service delivery.
• Control and manage staff schedules and training programs.
• Oversee tour planning, sales, and operational duties.
• Handle reservations and manage quotations for tours.
• Provide information to Japanese clients at the information/help desk and over the telephone.
• Offer emergency services for Japanese clients, including attending hospitals and assisting with lost baggage claims.

Qualifications

A minimum of 5 years of experience in the tourism industry is required.

Application Process

Apply online using the form below. Please note that only applications matching the job profile will be considered.