Job Description
We are seeking a dedicated professional to join our team in a pivotal role that involves communication with Japanese travel agents and providing exceptional service to our clients. The ideal candidate will be well-versed in tourism operations and possess strong interpersonal skills, enhancing the experience for our Japanese clientele.
Responsibilities
- Communicate effectively with Japanese travel agents.
- Train and supervise team members to ensure high-quality service delivery.
- Control and manage staff schedules and training programs.
- Oversee tour planning, sales, and operational duties.
- Handle reservations and manage quotations for tours.
- Provide information to Japanese clients at the information/help desk and over the telephone.
- Offer emergency services for Japanese clients, including attending hospitals and assisting with lost baggage claims.
Qualifications
A minimum of 5 years of experience in the tourism industry is required.
Application Process
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationGrindelwald, Switzerland