CRM Application Owner Deputy & Process Engineer Sales/Service (m/f/d)

About Accelleron

Accelleron is at the forefront of accelerating sustainability in the marine and energy industries. As a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications, we have built a heritage of over 100 years as a trusted industry partner. Serving customers in more than 100 locations across over 50 countries, our team of 3,000 employees continuously innovates to deliver best-in-class products, services, and solutions that are mission-critical for the energy transition. You will join a team of experts in an exciting international environment, committed to excellence and innovation. Together, we support our customers in driving the transition toward sustainable industries with cutting-edge technology, deep expertise, and smart solutions. At Accelleron, we foster diversity and inclusion, welcoming and celebrating individual differences as a source of strength.

Role Overview

In this role, you will be responsible for our CRM tool (ATURB v4) within the IT/IS department in Switzerland, ensuring optimal usage of Accelleron applications and processes, primarily focused on ATURB. Reporting to the Power Platform Consulting & Support Team Lead, you will serve as the Application Owner (Deputy), coordinating the application strategy and implementation of the CRM, along with other sales and service applications. As a Process Engineer, you will provide process consultation for Sales, Service, and Marketing processes across Accelleron Switzerland and the Global Service Network.

Your Responsibilities

• Process Engineering (PE):
  • Collaborate closely with global process owners to identify process improvement potentials enabled by new technology and applications.
  • Continuously analyze, enhance, and optimize sales and service processes for Accelleron Switzerland and the Global Service Network.
  • Consult with global process owners before and during the implementation of process optimization in IS applications, particularly ATURB v4 and other sales and service applications.
  • Identify and support business process improvement initiatives by actively engaging with global process owners to explore opportunities for automation and optimization.
  • Represent ATURB v4 aspects in IS projects as the application owner and process engineer for assigned sales and service applications.
  • Ensure structured evaluation of new applications, add-ons, and functionality in our CRM based on MS Power Platform technology.
  • Manage and participate in Accelleron process improvement projects while ensuring alignment with Accelleron IT standards.
• Application Owner (AO):
  • Act as the primary contact for sales, service, and marketing units concerning ATURB v4 and other related applications.
  • Coordinate application strategy and implementation as the deputy application owner in collaboration with global process owners and Accelleron IT management.
  • Support the implementation and changes to the application from the business perspective, building application-specific knowledge about business processes.
  • Supervise and collaborate with external support providers, ensuring effective incident management and quality support to the business.
  • Ensure high master data quality by working closely with relevant managers and aligning with Accelleron’s master data governance.
  • Provide leadership to project teams, guiding task completion, and sharing expert knowledge.

Your Main Challenges

• Implementing Accelleron’s business strategy with a focus on processes and applications.
• Supporting the execution of Accelleron processes and IS strategy.
• Coordinating project planning in collaboration with global process owners.
• Monitoring adherence to agreed SLAs by internal and external support teams.
• Managing budgets for assigned applications.

Your Background

• Innovative and comprehensive network thinking in process and IS environments.
• Proficient in organizational and technical change management.
• Proactive in escalation and conflict management.
• Experienced in project management with an Agile or Hybrid approach.
• Familiar with strategic Microsoft technologies, especially MS Power Platform.
• Experience with SAP S/4 HANA is a bonus, particularly in customer master data and data migration methodologies.
• Experience with Microsoft SharePoint and mobile applications (Native, HTML5).
• Proficient in Microsoft Visual Studio and Microsoft DevOps.

Your Benefits

• Canteen
• Childcare
• Modern office with smart working options
• Flexible working model
• Attractive holiday plan
• Remote work policy
• Employee assistance program

We look forward to receiving your application. Apply online using the form below. Only applications matching the job profile will be considered.

Discover More

If you want to learn more about Accelleron, please visit our website at accelleron.com.

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For more information, please refer to our Data Privacy Statement at accelleron.com/privacy-notice/candidate.

Job Family Group

Engineering