About Simulands
Simulands is a Zurich-based company specializing in the development of medical simulators for training and education, particularly in the fields of cardiology and cardiac surgery. Our range of physical simulators integrates advanced materials and manufacturing techniques to accurately replicate both normal and diseased heart and vascular structures. This precision allows for realistic training using actual devices, typically catheter-based, designed for minimally invasive treatments.
Position: Team & Customer Success Assistant (m/f)
We are seeking a Team & Customer Success Assistant to join our dynamic team in Zurich on a full-time or part-time basis (80%-100%).
Function Overview
The successful candidate will report directly to the CEO and be responsible for enhancing customer experiences and supporting team operations.
Knowledge & Previous Experiences
- Proven experience in customer service/support roles (minimum of 3 years), ideally within an international context.
- Experience in office management or executive assistance (minimum of 3 years preferred).
- Proficiency in MS Office and CRM systems (preferably Salesforce or Microsoft Dynamics).
Language Requirements
Fluent in both English and German (written and spoken).
Personal Traits
We are looking for candidates who possess a structured and disciplined work approach, along with strong attention to detail. The ideal candidate will be eager to learn, proactive in addressing challenges independently, and capable of managing responsibilities with minimal oversight. Success in this role requires adaptability to shifting priorities, organizational skills, and the ability to collaborate effectively within a small, fast-paced team.
Other Requirements
Only Swiss residency will be considered for this position.
Duties & Responsibilities
- Customer Success & Support: Serve as the primary point of contact for customers post-sale; manage existing customer service and product upselling; coordinate with internal teams for customer onboarding, training, and satisfaction; oversee logistics related to customer service (e.g., shipments, service requests, training coordination); ensure timely handling of customer inquiries and issue resolutions; maintain accurate customer records in CRM systems (Salesforce, Dynamics); support logistics for product maintenance and service-related shipments.
- Office & Team Support: Supervise daily office operations (supplies, facilities, vendors); foster team communication and coordination; organize meetings, workshops, and team-building events; arrange travel for management and staff; coordinate customer visits, board meetings, and internal events; manage incoming/outgoing mail and documentation filing; assist with marketing tasks (e.g., LinkedIn page maintenance).
- Procurement & Order Administration: Manage purchasing orders (POs) and vendor orders from start to finish; enter POs and invoices in the ERP system; monitor and reconcile orders and deliveries; collaborate with Finance for invoice tracking and processing; maintain procurement records and ensure timely payment processes.
- Administrative & Executive Support: Assist management with calendar scheduling and document preparation; support HR records management; ensure all records and contracts (e.g., NDAs, insurance) are kept up to date and properly filed.
What We Offer
- A dynamic and impactful workplace with direct influence on global healthcare training.
- Flexible working arrangements (80-100% workload).
- Broad responsibilities and daily variety.
- Growth and development opportunities.
- A collaborative and trust-based team environment.
- Zurich-based offices with engagement in international projects and events.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationZürich, Switzerland