Senior Manager - Quality Management / Senior Manageress - Quality Management

Your Team

The Assurance Risk & Quality function plays a vital role in safeguarding quality throughout our Assurance practice. By strengthening governance, risk management, and quality management processes, this team works closely with business process owners, leadership, and global stakeholders. We drive the evolution of our System of Quality Management, ensuring regulatory readiness and enabling continuous improvement through technology, data-driven monitoring, and innovative solutions. By translating quality requirements into practical actions, we help build trust and maintain high-quality services across the firm.

Your Impact

• Lead the enhancement, documentation, and implementation of the System of Quality Management, embedding effective processes, controls, and monitoring activities across relevant stakeholder groups.
• Drive the continuous evolution of our ServiceNow quality management platform, enhancing dashboards, tagging, reporting capabilities, AI-enabled use cases, and the implementation of global quality requirements.
• Enable stakeholders to effectively use quality management tools by developing guidance materials, resolving issues, and supporting monitoring activities.
• Strengthen and execute the ongoing SoQM monitoring program, perform central monitoring activities, and contribute to the overall evaluation and effectiveness assessment of the SoQM.
• Coordinate and steer the QMSE project portfolio, aligning priorities with key stakeholders, tracking progress, and supporting reporting to leadership.
• Support the preparation and execution of internal and external quality inspections, including Quality Management Reviews and regulatory inspections by the FAOA and PCAOB.
• Shape and coach team members, fostering collaboration, knowledge sharing, and continuous development within the Quality Management function.

Your Skill Set

• Proven audit experience with a strong understanding of quality management systems, governance frameworks, risk management, or internal control environments.
• Demonstrated ability to translate regulatory or global quality requirements into practical processes, guidance, and sustainable business solutions.
• Strong project management experience with the capability to coordinate multiple stakeholders, monitor action plans, and successfully deliver complex initiatives.
• Experience with reporting, workflow, or analytics tools such as Power BI, Alteryx, ServiceNow, or similar technologies.
• Digital affinity and an interest in leveraging AI, automation, and data-driven solutions to enhance quality management processes.
• A structured, hands-on, and solution-oriented mindset, with the confidence to independently manage complex topics while building strong stakeholder relationships.
• Experience supervising, coaching, and developing team members in a collaborative environment.
• Excellent written and verbal communication skills in English; additional language skills are considered an advantage.

Application Process

Interested candidates are encouraged to apply online using the form below. Please note that only applications matching the job profile will be considered.