Assistant Manager - Quality Management / Assistant Manageress - Quality Management

Your Team

The Assurance Risk & Quality function plays a vital role in safeguarding quality across our Assurance practice by enhancing governance, risk management, and quality management processes. Collaborating closely with business process owners, leadership, and global stakeholders, the team drives the evolution of our System of Quality Management, supports regulatory readiness, and fosters continuous improvement through innovative technology and data-driven monitoring. By translating quality requirements into actionable steps, we contribute to building trust and maintaining high-quality services throughout the firm.

Your Impact

• Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, developing in-depth expertise in its functionalities, workflows, dashboards, and reporting capabilities.
• Assist stakeholders in effectively utilizing the platform by offering practical guidance, addressing day-to-day inquiries, and aiding in troubleshooting efforts.
• Help translate quality management requirements into system-based processes, controls, monitoring activities, and reporting solutions.
• Continuously enhance tool content, including tagging structures, data quality, dashboards, workflow configurations, access management considerations, and supporting documentation.
• Develop and maintain training materials, user guides, and communication content to promote user adoption and ensure consistent application across stakeholder groups.
• Support monitoring and reporting activities by extracting, validating, and analyzing information from the tool while preparing meaningful summaries for the QMSE team and leadership.
• Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives.
• Collaborate on ad hoc projects and continuous improvement initiatives aimed at strengthening the effectiveness of the System of Quality Management.

Your Skill Set

• Experience in audit, risk management, quality management, governance, internal controls, or technology-enabled business processes, coupled with a keen interest in quality management systems.
• A strong digital affinity and drive to become an expert user of ServiceNow IRM or similar workflow and governance platforms.
• Familiarity with ServiceNow IRM, Power BI, Alteryx, reporting tools, or workflow solutions is considered advantageous.
• A structured and detail-oriented approach, with the ability to grasp complex processes and translate requirements into practical system solutions while monitoring implementation progress.
• A service-oriented mindset, demonstrating confidence in supporting stakeholders and enabling the adoption of new tools and processes.
• Strong analytical and problem-solving abilities, coupled with curiosity and an eagerness to learn about quality management, monitoring, and continuous improvement.
• Capability to collaborate effectively across teams while managing multiple priorities in a dynamic environment.
• Excellent communication skills in English; additional language skills are a plus.

Apply online using the form below. Please note that only applications matching the job profile will be considered.