Sales Support Specialist / Sales Support Specialistess

Join Accelleron: Pioneering Sustainability in Marine and Energy Industries

Accelleron is at the forefront of accelerating sustainability in the marine and energy sectors as a global technology leader in turbocharging, fuel injection, and digital solutions for heavy-duty applications. With a rich legacy spanning over 100 years as a trusted industry partner, we cater to clients in more than 100 locations across 50 countries. Our team of 3,000 dedicated employees is continually innovating to deliver best-in-class products, services, and solutions essential for the energy transition. Join us in an exciting international environment where excellence and innovation are our guiding principles. Together, we empower our customers to drive the transition toward sustainable industries with cutting-edge technology, comprehensive expertise, and intelligent solutions. At Accelleron, we embrace diversity and inclusion, celebrating individual differences that strengthen our team.

Your Role

In this position, you will be responsible for order processing within the spare parts department of our Service division based in Baden, Switzerland. You will ensure efficient and seamless order fulfillment, reporting directly to the Head of Order Fulfillment & Project Management.

Your Responsibilities

• Provide international service center support through oral and written communication in English and German (knowledge of additional languages is a plus).
• Handle technical and commercial order processing in the IT processing system (SAP).
• Prepare and follow up on quotations.
• Process e-business transactions including purchase orders, order confirmations, and invoices.
• Organize and coordinate logistics and workshop operations for timely delivery of materials.
• Create export and transit documents in the electronic customs processing system (SAP GTS).
• Provide shipping documents and manage transport orders assigned to freight forwarders.
• Oversee invoicing of shipments and the creation of credit/debit notes.
• Monitor accounts receivable and assist accounting with dunning processes.
• Collaborate with the finance department to handle letters of credit.
• Manage customer complaints, claims from freight forwarders, and insurance cases related to transport damages, shipment losses, and delays.
• Organize and monitor return shipments.
• Independently control processes related to inventory management, invoicing, accounts receivable, and return processing times.
• Ensure continuous improvement of operational processes.
• Be available for on-call duty approximately 6 times per year, each for 1 week, with 24/7 availability.

Your Background

• Commercial or technical apprenticeship complemented by additional training in a commercial field.
• A minimum of several years of professional experience.
• Genuine interest in technology, particularly turbochargers.
• Fluent in both English and German.
• Proficient in SAP (SD-Module) and MS Office.
• Exemplary planning and organizational skills.
• A strong sense of responsibility and commitment to excellence.
• Exceptional communication skills and customer-focused attitude.
• Flexibility and ability to collaborate effectively in a team environment.
• Willingness to participate in emergency service according to the operational schedule.

Your Benefits

• Canteen services.
• Childcare support.
• Modern office setup with smart working options.
• Flexible working model.
• Attractive holiday plan.
• Employee assistance program.

We look forward to receiving your application. Apply online using the form below. Please note that only applications matching the job profile will be considered. For more information about Accelleron, please visit our website at accelleron.com.

Accelleron Data Privacy Statement: accelleron.com/privacy-notice/candidate

Job Family Group

Marketing, Sales, Product Management