Job Overview
We are seeking a dedicated professional to oversee and manage all Food & Beverage operations across our restaurants, bar, breakfast, room service, and events/banqueting. The ideal candidate will ensure the consistent delivery of luxury service standards and an exceptional guest experience, in line with LQA requirements.
Key Responsibilities
- Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.
- Monitor operational performance, including covers, revenue, costs, and guest feedback, and implement corrective actions as needed.
- Lead the strategic development and positioning of the hotel’s Food & Beverage offerings.
- Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling initiatives.
- Manage budgets, forecasting, cost control, purchasing, and inventory management.
- Ensure full compliance with hygiene, safety, HACCP, and quality standards.
- Handle guest complaints and VIP requests with professionalism and discretion.
- Oversee cash handling, billing procedures, and duty management shifts.
- Lead, recruit, train, and develop the F&B teams in line with luxury service and LQA standards.
- Ensure optimal staffing levels and productivity that adapt to seasonal activity.
- Conduct performance management, coaching, and KPI follow-up for management teams.
- Act as an ambassador for the hotel and the Michel Reybier Hospitality Collection values.
Application Process
To apply, use the form below. Please note, only applications matching the job profile will be considered.
Work locationZermatt, Switzerland