Job Title: Food & Beverage Operations Manager
Your primary responsibility will be to oversee and manage all Food & Beverage operations across our restaurants, bar, breakfast service, room service, and events/banqueting. We are seeking a dedicated professional to ensure the consistent delivery of luxury service standards and an exceptional guest experience in line with LQA requirements.
Key Responsibilities:
- Coordinate service, kitchen, stewarding, and back-of-house teams to ensure smooth daily operations.
- Monitor operational performance, including covers, revenue, costs, and guest feedback, and implement corrective actions as needed.
- Lead the strategic development and positioning of the hotel’s Food & Beverage offerings.
- Drive revenue growth through concept development, seasonal activations, upselling, and cross-selling initiatives.
- Manage budgets, forecasting, cost control, purchasing, and inventory management effectively.
- Ensure full compliance with hygiene, safety, HACCP, and quality standards.
- Handle guest complaints and VIP requests with professionalism and discretion.
- Oversee cash handling, billing procedures, and duty management shifts.
- Lead, recruit, train, and develop F&B teams in line with luxury service and LQA standards.
- Ensure optimal staffing levels and productivity in line with seasonal activity.
- Conduct performance management, coaching, and KPI follow-up for management teams.
- Act as an ambassador for the hotel and the Michel Reybier Hospitality Collection values.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationZermatt, Switzerland