Hotel Manager / Hotel Manageress

Job Title: Hotel Operations Manager

We are seeking an experienced Hotel Operations Manager to lead the daily operations of our hotel, ensuring exceptional guest satisfaction and service excellence.

Key Responsibilities:

• Oversee all departments, including Front Office, Housekeeping, Food & Beverage, Reservations, Maintenance, Spa, and Events.
• Ensure compliance with five-star service standards and brand requirements.
• Drive guest engagement and maintain high levels of customer satisfaction.
• Handle VIP arrivals, special requests, and guest recovery situations.
• Monitor online reputation and guest feedback, implementing continuous improvement initiatives.
• Develop and implement operational strategies to maximize efficiency and profitability.
• Prepare and manage annual budgets, forecasts, and financial performance targets.
• Analyze key performance indicators (KPIs) and implement corrective actions when necessary.
• Optimize room revenue, occupancy, average daily rate (ADR), and RevPAR.
• Collaborate with Sales and Marketing teams to increase market share and revenue opportunities.
• Ensure effective cost control while maintaining luxury service standards.
• Recruit, train, mentor, and develop department heads and team members.
• Foster a positive, professional, and performance-driven work environment.
• Conduct regular management meetings and departmental reviews.
• Ensure compliance with local laws, regulations, and hotel policies.
• Maintain health, safety, security, and hygiene standards throughout the property.
• Oversee maintenance and asset management to ensure the hotel remains in excellent condition.
• Build strong relationships with owners, stakeholders, suppliers, and local partners.
• Monitor competitive market trends and adapt business strategies accordingly.
• Support the planning and execution of special events, functions, and high-profile guest stays.
• Ensure seamless communication and collaboration between all hotel departments.
• Lead sustainability and environmental initiatives where applicable.
• Act as the primary representative of the hotel within the local community and hospitality industry.
• Prepare regular operational and financial reports for senior management and ownership.

Apply online using the form below. Please note that only applications matching the job profile will be considered.