Job Description: Guest Relations Position
We are seeking a dynamic and efficient individual to join our team as a Guest Relations representative. This role is essential in creating a welcoming atmosphere for our patrons and ensuring a seamless dining experience.
Key Responsibilities
- Guest Relations: Greet patrons promptly upon arrival, escort them to tables, and present menus.
- Reservation Management: Book, confirm, and organize reservations via phone, online, or in-person.
- Wait Time Management: Accurately estimate and communicate wait times to customers during busy periods.
- Section Coordination: Balance server workloads and manage table rotations for maximum efficiency.
- Customer Support: Address guest complaints, handle special requests, and assist waitstaff as needed.
- Front of House Maintenance: Ensure the reception and waiting areas are spotless, organized, and properly stocked.
To join our team, apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationZermatt, Switzerland