Portuguese Speaking Customer Service Advisor / Portuguese Speaking Customer Service Advisress

Portuguese Speaking Customer Service Advisor

Contract: Permanent

Salary: £27,000 + Performance Bonus

Location: Newport (Hybrid Working Available)

Start Date: ASAP

Are you a fluent Portuguese speaker with a passion for customer service? This is a fantastic opportunity to join a dynamic and growing international organization in a key support role. You will be part of a supportive, multilingual team that delivers high-quality customer service and claims support. Full training will be provided, and you'll benefit from clear development pathways and strong employee benefits.

Key Responsibilities:

• Responding to customer queries in both Portuguese and English via phone and email.
• Supporting the full lifecycle of claims, from information gathering to resolution.
• Maintaining accurate customer records and case notes in the system.
• Providing clear, empathetic, and professional communication at all times.
• Liaising with other departments to ensure smooth and timely customer support.
• Handling complaints in line with company policy.

Candidate Requirements:

• Fluency in both Portuguese and English (spoken and written).
• Strong customer service skills with a desire to deliver excellent experiences.
• Ability to manage multiple tasks with accuracy and attention to detail.
• Confident communication and problem-solving skills.
• Previous experience in customer service or claims handling is an advantage, but not essential.
• Proactive, team-oriented approach with a willingness to learn.

Benefits Include:

• £27,000 base salary + performance-related bonus.
• 25 days’ annual leave (plus the option to buy/sell additional days).
• 5% matched pension scheme.
• Private medical insurance and life cover.
• Employee assistance programme.
• Comprehensive training and career development support.
• Inclusive, international working environment.
• Wellbeing initiatives and regular team events.

If you're looking for a role where you can apply your language skills, grow professionally, and be part of a collaborative team, we'd love to hear from you. Apply online using the form below. Please note that only applications matching the job profile will be considered.