Job Title: French Customer Services
Location: Lincoln
Salary: £27,000 per annum + benefits
Working hours: On-site, Monday to Friday
About the Role
Join our international team at a successful and growing manufacturing company as a Customer Services representative. This exciting position requires C1 fluency in both French and English, along with a strong customer-focused attitude. Previous experience in a B2B environment is highly preferred.
Key Responsibilities
- Handle incoming telephone calls, resolving queries or directing them to the appropriate team member for prompt allocation and follow-up.
- Manage incoming emails, enquiries, and related administrative tasks.
- Collaborate closely with Regional Account Managers to process specific tasks, quotations, and orders.
- Engage in proactive activities by upselling, cross-selling, and conducting follow-ups.
Reporting & Accountability
- Accurately maintain and update the CRM system, including product variants, pricing, customer and contact details, invoice information, repair reports, and rental machine records.
- Support Regional Managers in delivering responsive, professional, and high-quality customer service.
- Prepare and process customer quotations and orders with accuracy and efficiency.
- Investigate and resolve invoicing queries.
- Prepare and format reports and proposals.
- Coordinate with transport companies for collections and deliveries for the French market.
- Manage customer returns and repair processes in line with written procedures.
- Assist with scheduling engineer and Regional Manager visits.
- Liaise with the production team regarding dispatch issues and specific customer requirements.
Requirements
The ideal candidate will be a car owner, as the location is not accessible by public transport. Please note that only candidates with the right to work status in the UK will be considered.
Application Process
Apply online using the form below.
Only applications matching the job profile will be considered.
Work location, Switzerland