German Customer Service Representative / German Customer Service Representative

Customer Services Coordinator (German)

Salary: £28,000 - £30,000 (depending on experience)

Location: Wigan/Hybrid (3 days on-site)

Our client, an established multinational company based in Wigan, is seeking a fluent German/English speaker to join their international Customer Service Team. Reporting to the team leader, you will be the primary representative for customer communication, overseeing all aspects of service and Customer Care.

Core Responsibilities

• Delivering a high standard of service across all business areas.
• Assisting in customer order fulfillment activities, including taking orders, providing information, and determining delivery dates and shipping methods.
• Liaising with departmental staff to continuously improve processing and delivery times of customer orders.
• Handling and resolving customer complaints and inquiries in a timely and accurate manner.
• Timely delivery of solutions to align with the customer’s needs and objectives.
• Managing and resolving conflicts when expectations cannot be met, with minimal input from Line and Sales Managers.

The Successful Candidate Will Have:

• Fluency in both German and English, spoken and written.
• An excellent and confident telephone manner in both languages when communicating with customers.
• The ability to work independently as well as within a team.
• The capacity to complete daily workloads, which may occasionally require additional hours due to urgent demands.
• Strong organizational and proactive skills, with the ability to manage multiple situations simultaneously.

Previous commercial or office experience at a B2B level, especially in a professional environment, is preferred. Proficiency in Microsoft Office is essential, along with the ability to learn new systems and databases.

Please apply online using the form below. Kindly note that only applications matching the job profile will be considered.

Euro London Appointments, the UK's largest independent language consultancy, is acting as an employment agency for this vacancy. For inquiries about other vacancies, please visit our website at www.eurolondon.com.