Housekeeping Manager / Housekeeping Manageress

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. As specialists in luxury river and off-river travel, we take pride in creating an exceptional guest experience characterized by warmth, professionalism, and attention to detail.

Your Life Onboard

Life onboard is defined by our commitment to excellence. Unlike larger passenger ships, Uniworld vessels typically carry between 100 and 160 guests, fostering meaningful interactions and personalized service.

Our ships cultivate a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, consistently keeping our mission at the forefront of all endeavors.

Life on the river reflects our passion for hospitality and travel. Together, we create memorable guest experiences infused with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We view travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and a positive global impact. With adaptability, integrity, and dedication to excellence, we inspire each other to dream bigger, achieve more, and grow together.

Your Profile

Curious and forward-thinking, you embrace innovation and collaborate inclusively across diverse teams, finding openness and teamwork to be second nature.

Hospitality is at your core; you are warm, attentive, and professionally presented. You put others' well-being first and approach every task with a positive, proactive attitude.

In all that you do, you maintain a focus on quality, aligning your daily work with our broader company goals and contributing to shared success.

Your Responsibilities

• Welcome guests on embarkation day and escort them to their staterooms.
• Provide friendly, efficient, and professional service across all areas onboard.
• Host and socialize with guests, handle special requests, and report complaints to the Hotel Manager.
• Ensure daily cleaning, setup, and service of staterooms following Uniworld and HACCP standards.
• Maintain shipwide cleanliness, including flower arrangements and stateroom amenities.
• Apply the “up-serve” approach to enhance guest experience and support onboard revenue targets.
• Organize and supervise cleaning of public areas and daily laundry duties for guests and crew.
• Store and maintain housekeeping supplies and equipment; assist with inventories.
• Train other departments on cleaning procedures as needed.

Specific Requirements

• Manage housekeeping supplies, uniforms, and equipment, including ordering, storage, and inventories.
• Oversee the quality of externally laundered items and report any anomalies.
• Organize, train, supervise, and empower your team to work independently.
• Manage housekeeping operations to achieve revenue, cost, and guest satisfaction goals.
• Organize work and time according to daily programs and events.
• Ensure compliance with working-hour regulations and maintain accurate records.
• Exhibit strong leadership, team management, and organizational skills.
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Contribute to ship preparation during end-of-season close-down and start-of-season setup.
• Demonstrate strong proficiency in English, both spoken and written.

Your Future with Uniworld

You’ll join a collaborative workplace where ideas are valued, and responsibility is shared from the outset. Our ships navigate across Europe, offering you the opportunity to travel and grow through international exposure and cross-functional teamwork.

We provide competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More importantly, you’ll be part of a company where your contributions make a visible impact on our business, our guests, and our shared commitment to sustainable travel.

Application Process

Apply online using the form below. Please note that only applications matching the job profile will be considered.

Note: Due to legal requirements, we can only accept applicants from the EU/EEA/CH. We welcome both internal and external candidates. The position is based on our European ships.