Hotel Manager / Hotel Manageress

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. As specialists in luxury river and off-river travel, we pride ourselves on creating an exceptional guest experience characterized by warmth, professionalism, and meticulous attention to detail.

Your Life Onboard

Life onboard is defined by our commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels typically accommodate between 100 and 160 guests, allowing for meaningful interactions and personalized service.

Our ships cultivate a culture of collaboration, professionalism, and shared purpose. We support each other, welcome fresh ideas, and pursue efficiency, with our mission at the heart of everything we do.

On the river, our passion for hospitality and travel shines through. Together, we create memorable guest experiences characterized by genuine care, warmth, and elegance. Our diverse teams are the cornerstone of our success, united by respect, accountability, and pride. We view travel as both a privilege and a responsibility, driven by a strong commitment to sustainability and positive global impact. Through adaptability, integrity, and dedication to excellence, we inspire one another to dream bigger, achieve more, and grow together.

Your Profile

Curious and forward-thinking, you embrace innovation and collaborate inclusively with diverse teams. Openness and teamwork come naturally to you.

Hospitality is at your core; warm, attentive, and professionally presented, you prioritize the wellbeing of others. You approach every task with a positive, proactive attitude.

In all your endeavors, you remain focused on quality, aligning your daily work with our broader company goals, thereby contributing to shared success.

Your Responsibilities

• Provide professional, friendly, and efficient service across all guest-facing areas.
• Lead ship briefings, engage with guests, and represent Uniworld’s service culture.
• Supervise and coordinate work across all hotel functions, ensuring smooth daily operations.
• Organize, train, supervise, and lead your team, empowering them to perform independently and confidently.
• Collaborate closely with the Captain and Cruise Manager to ensure seamless onboard operations.
• Implement and promote the “Up serve” approach to enhance guest experiences while supporting onboard profit targets.
• Support and enforce adherence to Uniworld standards and HACCP cleanliness and hygiene procedures.
• Ensure full compliance with safety, hygiene, and legal regulations.

Specific Requirements

• Proven food and beverage expertise gained in luxury four- or five-star hotels and/or onboard river/ocean vessels.
• Strong leadership and communication skills with the ability to inspire and develop teams.
• Experience in managing budgets, analyzing financial reports, and monitoring sales and profits to achieve targets.
• Conduct regular monthly talks and daily briefings to set goals, monitor progress, and foster team alignment.
• Plan holiday rotations and on/off-duty schedules, ensuring compliance with working-hour regulations as per law and GRC.
• Inspect facilities regularly, addressing maintenance needs, equipment shortages, or renovation requirements.
• Proficiency in Microsoft Office and other relevant systems (e.g., Mariner X'Change, company recipe database).
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Contribute to ship preparation during end-of-season close-down and start-of-season set-up.
• Demonstrate strong proficiency in English, both spoken and written.

Your Future With Uniworld

You will join a collaborative workplace where ideas are valued and responsibility is shared from the outset. Our ships navigate across Europe, providing you with opportunities for travel and growth through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture rooted in respect and trust. More importantly, you will be part of a company where your contributions have a tangible impact on our business, our guests, and our collective commitment to sustainable travel.

Apply online using the form below. Only applications matching the job profile will be considered.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.