Join Our Innovative Team!
Join us in revolutionizing our global supply chain and delivering excellence across On’s distribution network! We are looking for a passionate and experienced leader to build and steer our newly formed Outbound Transportation & Last Mile Delivery Services team. This is a unique opportunity to shape the future of how we deliver our products to customers across all our channels (e-commerce, B2B wholesale, and our own retail stores). You will be responsible for developing the global omnichannel strategy for outbound transportation and last-mile delivery, ensuring a premium experience for our customers, and driving efficiency and innovation in our logistics network. This is a global role based at On Labs in Zurich, and you will report directly to the Director of Distribution & Logistics.
Your Mission
- Enhance Customer Experience: You will own the delivery journey from our warehouses to the customer's doorstep, with the core mission of enhancing the customer experience and delivering the "WOW" every time.
- Develop and Execute the Global Omnichannel Delivery Strategy: You will define the vision and roadmap for our outbound transportation network, including last-mile delivery, supporting our global growth across all channels.
- Define and Implement Our Last-Mile Delivery Operating Model: You will establish the principles, processes, and systems to ensure a seamless and efficient last-mile delivery experience for our omnichannel customers.
- Build and Manage a Multi-Carrier Network: You will work with procurement to develop a portfolio of regional and global carriers optimized for service, cost, and speed in accordance with On's global network strategy.
- Set the Standard for Delivery Excellence: You will define and implement global standards, SOPs, SLAs, and KPIs for last-mile delivery and establish a performance monitoring framework.
- Drive Continuous Improvement and Innovation: You will seek opportunities to optimize our transportation network, reduce costs, improve service levels, and explore new delivery models and trends.
- Act as the Global Subject Matter Expert: You will develop and share best practices to build outbound transportation competencies within regional and local logistics teams.
- Collaborate Across the Organization: You will work closely with various cross-functional stakeholders to ensure seamless carrier integration and to drive strategic initiatives.
Your Story
- You have a minimum of 10 years of progressive experience in logistics, focusing on outbound transportation and last-mile delivery in an omnichannel environment.
- You have a proven track record of developing successful transportation strategies and managing complex carrier networks.
- You are a data-driven decision-maker with strong analytical and problem-solving skills.
- You are an experienced leader passionate about building and developing high-performing teams.
- You are a strong communicator and collaborator with the ability to influence stakeholders at all levels.
- You are proficient in Google tools and have experience with Transportation Management Systems (TMS) and other relevant logistics technologies.
- You are fluent in English; other languages are a plus.
Your Team
As part of our Global Supply Chain team, you will be a key leader within our Distribution & Logistics function, aiming to build the most advanced fulfillment network in the industry. Composed of highly skilled individuals, our team is deeply committed to their work, leveraging data-driven insights and solution-oriented approaches to continuously challenge the status quo and industry standards. We value creativity and encourage innovation through a diverse range of thought, all while working collaboratively within a passionate and global community.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationZürich, Switzerland