Your Team
The Assurance Risk & Quality function plays a crucial role in safeguarding quality across our Assurance practice by enhancing governance, risk management, and quality management processes. By collaborating closely with business process owners, leadership, and global stakeholders, our team drives the evolution of our System of Quality Management. We support regulatory readiness and foster continuous improvement through technology, data-driven monitoring, and innovative solutions. By translating quality requirements into actionable steps, we contribute to building trust and maintaining high-quality services throughout the firm.
Your Impact
- Become a key Superuser and subject matter expert for the System of Quality Management tool, ServiceNow IRM, by developing a deep expertise in its functionalities, workflows, dashboards, and reporting capabilities.
- Support stakeholders in effectively utilizing the platform by providing practical guidance, resolving everyday inquiries, and contributing to troubleshooting efforts.
- Assist in translating quality management requirements into system-based processes, controls, monitoring activities, and reporting solutions.
- Maintain and continuously enhance tool content, including tagging structures, data quality, dashboards, workflow configurations, access management considerations, and supporting documentation.
- Develop and maintain training materials, user guides, and communication content to encourage user adoption and consistent application across various stakeholder groups.
- Support monitoring and reporting activities by extracting, validating, and analyzing information from the tool, preparing meaningful summaries for the QMSE team and leadership.
- Contribute to the implementation and evolution of Audit Quality Indicator solutions and other technology-enabled quality management initiatives.
- Collaborate on ad hoc projects and continuous improvement initiatives that enhance the effectiveness of the System of Quality Management.
Your Skill Set
- Experience in audit, risk management, quality management, governance, internal controls, or technology-enabled business processes, along with a keen interest in quality management systems.
- Strong digital affinity and motivation to become an expert user of ServiceNow IRM or similar workflow and governance platforms.
- Experience with ServiceNow IRM, Power BI, Alteryx, reporting tools, or workflow solutions is an advantage.
- A structured and detail-oriented approach, with the ability to understand complex processes, translate requirements into practical system solutions, and monitor implementation progress.
- A service-oriented mindset with confidence in supporting stakeholders, preparing user guidance, and facilitating the adoption of new tools and processes.
- Strong analytical and problem-solving capabilities, combined with curiosity and a willingness to learn about quality management, monitoring, and continuous improvement.
- Ability to collaborate effectively across teams and manage multiple priorities in a dynamic environment.
- Excellent communication skills in English; additional language skills are a plus.
Application Process
To join our team, please apply online using the form below. Only applications matching the job profile will be considered.
Work locationZürich, Switzerland