About the Role
We are seeking an Application Technical Support Specialist to join our team and provide exceptional technical support for Quadrum applications. In this role, you will serve as the primary point of contact for our users, playing a crucial role in resolving their technical issues while contributing to the ongoing enhancement of our support processes.
Key Responsibilities
- Act as the primary point of contact for technical support requests and ensure all cases are followed up until resolution.
- Assist technical users with software installation, configuration, maintenance, and manage client upgrades and migrations.
- Report identified issues to the development team with comprehensive analysis data and contribute to technical documentation.
- Identify and propose enhancements to existing support processes.
Qualifications & Technical Skills
- Strong technical background with hands-on experience in Docker (Compose), Linux, and SQL.
- Proven track record in a similar role with strong troubleshooting skills in technical support.
- Knowledge of Keycloak, Kubernetes, and SQL Server is a plus.
Business & Domain Knowledge
- Client-oriented, with strong interpersonal skills and a comfort in communicating effectively with clients.
- Ability to work primarily remotely, while remaining open to occasional on-site client visits.
- Proactive in identifying and suggesting improvements to existing support processes.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationLausanne, Switzerland