System Support Engineer / System Support Engineeress

System Support Engineer

Roche Switzerland bridges the gap between pharmaceuticals and diagnostics, with vital research and development functions based here. We are currently seeking a passionate and proactive individual to join our long-standing client, Roche Diagnostics International AG in Rotkreuz, as a System Support Engineer.

As a healthcare pioneer and the industry's global leader in in-vitro diagnostics, the Diagnostics Division pushes boundaries and challenges the status quo to redefine what's possible. Our commitment to research and development enables us to deliver integrated solutions in diagnostic testing, laboratory efficiency, healthcare digitalization, and decision support tools and software. Our products provide increasingly precise information to help save lives, prevent or control the risk of infection, and monitor treatment effectiveness.

About the Role

The RDS R&D organization operates globally with international teams across various sites and countries. The position of System Support Engineer is located within the R&D Service chapter in Rotkreuz, Switzerland. In this role, you will serve as a key technical expert in a cross-functional environment, supporting Roche Diagnostic Systems throughout their entire lifecycle, from development to post-launch.

Tasks & Responsibilities

• Serve as a technical expert and primary point of contact for internal customers regarding all service aspects.
• Install Roche Diagnostics systems, including hardware and software, across all development phases, following installation manuals in the Roche Diagnostics Knowledge (RDK) database.
• Perform system qualifications (IQ/OQ), execute preventive maintenance, and troubleshoot hardware and software issues autonomously.
• Manage the deployment and servicing of various systems and their specific configurations.
• Ensure comprehensive documentation in accordance with established quality standards.
• Provide technical support for global development trials.

Must-Haves

• HF or university degree in an engineering or life sciences discipline, such as medical devices, electronics and automation, or mechatronics, or completed technical vocational training with relevant practical experience.
• Initial experience in, or a clear willingness to work in, a highly regulated industry and in laboratories with biosafety levels S1 and S2.
• Hands-on experience in a technical or mechanical occupation.
• Customer- and service-oriented team player with strong communication and collaboration skills, featuring an autonomous and proactive work style.
• Proficiency in English, both written and spoken, is essential; German is an advantage for the Rotkreuz site.

Nice-to-Haves

• Basic knowledge of network administration and IT troubleshooting.
• Prior experience servicing diagnostic instruments or involvement in equipment management.
• Practical experience resolving technical issues across interdisciplinary setups, including hardware, software, and laboratory workflows.
• Previous experience working in a GMP- or ISO-regulated environment.

What We Offer

• The opportunity to work for one of the world's leading pharmaceutical companies.
• A modern campus with extensive green spaces and meeting areas.
• A central location with easy access to the motorway and a nearby train station.
• A varied range of responsibilities and home office opportunities.
• Further training opportunities through temptraining.
• The chance to work in a dynamic and motivated team.
• Attractive compensation package.

Apply online using the form below. Please note that only applications matching the job profile will be considered.