IT Support / IT Support

Job Opportunity: IT Support / Infrastructure Engineer

Our client, an esteemed international company based in Geneva, is seeking an IT Support / Infrastructure Engineer to enhance its local IT team. In this dynamic and collaborative environment, you will serve as a crucial point of contact for end users while actively contributing to infrastructure support and local IT projects.

Your Responsibilities

• Provide onsite IT support to end users (hardware, software, collaboration tools, mobility, meeting room technologies, etc.).
• Manage and resolve Level 1 and Level 2 technical incidents.
• Participate in the deployment and follow-up of local and global IT projects.
• Support users in the adoption of digital tools and deliver user training when required.
• Ensure an excellent user experience and maintain a high level of service quality.
• Collaborate with global IT teams and external vendors.
• Support the management and maintenance of IT equipment and infrastructure.
• Contribute to quality, compliance, and internal IT procedures.
• Participate in continuous improvement initiatives for IT services and processes.

Profile Required

• Degree in Computer Science, Information Technology, or equivalent experience.
• Minimum of 2 to 3 years of experience in IT support and/or infrastructure roles.
• Hands-on experience providing end-user support in a professional environment.
• Good knowledge of Microsoft environments (Office 365, Outlook, Teams, Windows).
• Familiarity with infrastructure technologies including desktops, mobility, networking, and conferencing solutions.
• Initial experience or strong interest in IT projects and user enablement/training.
• Knowledge of ITIL or IT support best practices is a plus.
• Experience working in a regulated environment is considered an advantage.
• Fluent in French and professionally proficient in English is mandatory.

Apply online using the form below. Please note that only applications matching the job profile will be considered.