Senior Manager / Senior Manageress – ServiceNow Technical Programme Management, Technology Strategy & Transformation

Location: Zurich

Work Pattern Percentage: 80-100%

Advance Cutting-Edge Business Areas with Your Expertise

At Deloitte Consulting, our Technology Strategy & Transformation specialists collaborate with organizations to develop strategies and implement systems that enhance business value and drive performance. Together, we tackle some of the most complex IT challenges globally, ranging from system replacement to full IT transformation.

How You Can Make an Impact:

• Work on challenging ServiceNow projects, either as part of a larger team or as an advisor on smaller engagements.
• Support clients through complex Enterprise Service Management transformations and ServiceNow implementations.
• Engage across several industries, with a primary focus on Life Sciences, Financial Services, Consumer Products, and Public Sector.
• Collaborate with a diverse and professional team of like-minded colleagues while managing business development activities, marketing initiatives, and practice development.
• Expand your network by engaging with various parts of the company and member firms outside of Switzerland.

Who We Are Looking For:

• Minimum of 6 years of experience leading and planning ServiceNow implementations (ServiceNow ITSM, ITOM, SAM, Sec Ops, IRM, or associated modules) related to major business and system transformation efforts.
• Experience in management consulting, managing technical and delivery issues on ServiceNow projects in collaboration with client stakeholders, and shaping the technical design of a ServiceNow solution with the client’s technical/enterprise architects.
• Knowledge of agile delivery methods (such as SCRUM).
• Proficient technical project management and/or leadership skills, with experience in managing design and development teams through complete delivery lifecycles, including project financials.
• Experience working with near-shore and off-shore delivery teams.

Your Team

Joining our Zurich office means becoming part of a diverse and congenial team from day one. We prioritize your professional development by offering a comprehensive internal and external training program. You will benefit from our deep understanding of technology, excellent communication skills, and broader business insights. Prepare to collaborate with some of the largest organizations in Switzerland and beyond to implement impactful changes for their business.

Careers at Deloitte: Choose Your Impact

At Deloitte, your ideas inspire change and create meaningful impact for our clients, people, and society. Your unique expertise and perspective help us navigate complex challenges to brighten the futures of those we serve. Build a career that energizes you and allows you to choose your impact.

In Switzerland, we offer industry-specific services across Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With nearly 3,000 employees across six locations, we serve a wide range of companies and organizations. We provide meaningful work in an inclusive environment where you can truly be yourself and continuously grow. Enjoy flexible and hybrid working conditions, wellness and parental programs, and numerous opportunities to connect, collaborate, and learn.

Join us in being part of a global network dedicated to making a positive difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

How to Apply

We look forward to hearing from you! Apply online using the form below. Please ensure that your application reflects your qualifications and experience.

Only applications matching the job profile will be considered.

If you have any questions, please reach out to Jennifer at talent@deloitte.ch.

*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back – apply today.

We do not accept applications from recruitment agencies for this position. Deloitte AG and Deloitte Consulting AG are Swiss subsidiaries of Deloitte LLP, the DTTL member firm in the United Kingdom.

Requisition code: 20968