Senior Consultant / Senior Consultantess / Manager / Manageress ServiceNow - Technology Strategy & Transformation

Basic Information

Business Line: Technology & Transformation

City: Zurich

Experience Level: Experienced

Working Time Percentage: 80% - 100%

Date Published: 25-Aug-2026

Req #: 24788

Job Description

Location: Zurich, Switzerland

Work Pattern Percentage: 80-100%

Advance cutting-edge business areas with your expertise at Deloitte Consulting. You will support organizations, in collaboration with our specialists in technology strategy and transformation, to develop strategies and implement systems that create business value and drive performance. As a ServiceNow Global Elite Partner, we assist over 7,000 organizations worldwide in transforming their operations through the automation of enterprise workflows and integrated AI. You will orchestrate IT Service Management, Workflow Automation, and Digital Transformation initiatives with ServiceNow as the central platform—from strategic planning to operational excellence. Together, you will shape digital transformations that change organizations and make a significant difference in the process.

How You Can Make an Impact

You are not just an implementer of requirements; you are a leader and architect of solutions. In this role, you will:

• Lead and mentor teams on complex ServiceNow implementations, setting the strategic direction and ensuring delivery excellence.
• Advise C-level executives and stakeholders on enterprise-wide transformation strategies and digital roadmaps.
• Design enterprise-scale ServiceNow solutions that drive operational efficiency, automation, and measurable business outcomes.
• Drive end-to-end transformation programs—from discovery and strategy through to design, implementation, and optimization.
• Build client relationships and serve as a trusted advisor on their most critical business challenges.
• Mentor and develop junior consultants, sharing your expertise and helping to build the next generation of ServiceNow leaders.
• Innovate with emerging technologies and best practices, positioning clients at the forefront of digital transformation.

Who Are We Looking For?

Must-Have:

• 3-5 years of hands-on ServiceNow experience with proven expertise across multiple modules (ITSM, ITOM, CSM, Workflow, or similar).
• ServiceNow Certified Technical Architect (CTA) or equivalent advanced certification (e.g., Certified Application Developer with extensive platform expertise).
• Demonstrated consulting skills and experience, having successfully led client engagements, managed stakeholder expectations, and delivered transformational outcomes.
• Fluent in German and English, communicating confidently with both German-speaking and international clients at all levels.
• Functional and technical expertise, bridging the gap between business requirements and technical architecture.
• A business analyst and architect mindset, thinking strategically about enterprise processes, system integration, and long-term value creation.

Nice-to-Have (but very welcome):

• Strong understanding of IT Service Management, ITIL best practices, and enterprise IT architecture.
• Specialized industry knowledge (Financial Services, Manufacturing, Healthcare, Public Sector, etc.).
• Experience in public speaking and thought leadership, including presenting at conferences or contributing to industry discussions.

Your Personality!

• Driven to go the extra mile, viewing complex challenges as opportunities for lasting impact and innovation.
• Not a 9-to-5 mentality; committed to project success and willing to invest the time and energy needed to achieve exceptional results.
• A strategic thinker, balancing tactical execution with a long-term vision.
• A client advocate, with customer value and business outcomes at the center of everything you do.
• A collaborative leader who inspires and empowers teams, works effectively with cross-functional partners, and fosters a culture of excellence.
• A continuous learner who stays ahead of industry trends and shares knowledge generously with peers.
• Agile and adaptable, taking ownership of outcomes and navigating ambiguity with confidence.

Your Team

By joining our Zurich office, you will integrate into a diverse team of congenial colleagues from the start. We prioritize your professional development and offer a comprehensive internal and external training program. You will benefit from our deep understanding of technology, excellent communication skills, and broader business insights. Get ready to work with some of the largest organizations in Switzerland and the world to introduce impactful changes for their businesses.

Life at Deloitte

At Deloitte, your ideas create an impact and spark meaningful change for our clients, people, and society. Your unique expertise, background, and perspective help us find new ways to tackle the most complex challenges, brighter futures for those our work affects. You have the opportunity to build a career that inspires and energizes you. At Deloitte, you can choose your impact.

In Switzerland, we provide industry-specific services in Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organizations of all sizes across all industry sectors. We offer meaningful and challenging work in an inclusive and supportive environment where you can be your best self and continually grow. Enjoy flexible and hybrid working conditions, wellbeing programs, parental assistance, and numerous opportunities to connect, collaborate, and learn.

Join us and become part of a global network of like-minded people dedicated to making a difference, whether by addressing climate change or improving 100 million futures by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

Apply Now!

We look forward to hearing from you! Apply online using the form below. Please note that only applications matching the job profile will be considered.

*We consider all qualified applicants for employment regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in accordance with applicable law. Research shows that women are less likely to apply for roles unless they match all the criteria; don’t hold yourself back - apply today.

© 2026. For information, contact Deloitte AG. All rights reserved. Deloitte AG is an equal opportunities employer. Requisition number: 24788