Receptionist & Office Administrator / Receptionist & Office Administrator

About Viking

Viking (NYSE: VIK) is a global leader in experiential travel, with a fleet of over 100 ships exploring 21 rivers, five oceans, and all seven continents. Designed for curious travelers interested in science, history, culture, and cuisine, Viking offers experiences For The Thinking Person™. Our Executive Chairman, Torstein Hagen, emphasizes the unique experiences we provide. Viking has been recognized with more than 450 awards, including being rated #1 for Rivers and #1 for Oceans for five consecutive years by Condé Nast Traveler in the 2025 Readers’ Choice Awards. We are also rated a 'World’s Best' by Travel + Leisure, a distinction no other travel company has achieved simultaneously from both publications.

Please note that we can only accept applicants who are eligible to work in Switzerland or possess a valid work permit.

Role Description

The Reception & Office Administrator is responsible for ensuring that the Front Office operates smoothly and provides a friendly atmosphere for our international visitors, guests, and partners. This role includes managing all public areas and supporting the Executive Management with administrative duties in line with Viking Cruises Standards. The Reception & Office Administrator will collaborate with a colleague and report to the Senior Manager of Human Resources.

Key Responsibilities

• Supervise the entire front office area.
• Greet and welcome international visitors, guests, candidates, and partners at the front desk, directing them to the appropriate person.
• Answer, screen, and forward incoming phone calls.
• Receive, sort, and forward daily incoming mail; prepare outgoing mail daily.
• Order office supplies and maintain inventory for the entire office.
• Organize meeting rooms.
• Support with food & beverage orders and meal setup for meetings.
• Manage deliveries and coordinate with external service providers.
• Provide administrative support to the HR Department.
• Perform clerical and administrative duties such as filing, photocopying, and transcribing for Executive Management.
• Ensure all public areas, including kitchens, are tidy and well-maintained at all times.
• Order and manage food & beverage and non-food items for break rooms.
• Arrange travel and accommodation (flights, rental car, train, hotel bookings) with preferred partners.

Key Qualifications

• Minimum of 2 years professional experience in a similar role.
• International experience or experience on a ship is an asset.
• Fluency in English and German (written and verbal).
• Strong computer skills (MS Office) and administrative experience.
• Ability to work independently, with a service-oriented and guest-focused mindset.
• Excellent organizational and communication skills.
• Positive personality, well-organized, with a neat appearance, and a team player.

Education

• Graduated education in the hotel/tourism industry is preferred.

Nice to Have Qualifications

• International experience or experience in tourism is an asset.

Culture & Benefits

• Fast-growing and dynamic environment.
• Modern workspace with flexible working hours.

Apply online using the form below. Only applications matching the job profile will be considered.

*Unsolicited submissions of candidates from agencies will not be considered.*