Purser / Purseress

About Uniworld

We are a value-driven company committed to social, economic, and environmental responsibility. As specialists in luxury river and off-river travel, we take pride in crafting exceptional guest experiences characterized by warmth, professionalism, and meticulous attention to detail.

Your Life Onboard

Life onboard is shaped by our commitment to excellence. Unlike large-scale passenger ships, Uniworld vessels carry between 100 and 160 guests, fostering more meaningful interactions and personalized service.

Our ships cultivate a culture of collaboration, professionalism, and shared purpose. We support one another, welcome fresh ideas, and pursue efficiency, always keeping our mission at the center of our efforts.

Our passion for hospitality and travel is reflected in every guest experience we create, infused with genuine care, warmth, and elegance.

Our diverse teams are the heart of our success, united by respect, accountability, and pride. We view travel as both a privilege and a responsibility, guided by a strong commitment to sustainability and positive global impact. With adaptability, integrity, and a dedication to excellence, we inspire one another to dream big, achieve more, and grow together.

Your Profile

Curious and forward-thinking, you embrace innovation and thrive in inclusive collaborations across diverse teams, embodying openness and teamwork.

Hospitality is at your core; you are warm, attentive, and professionally presented. You prioritize the wellbeing of others and approach every task with a positive, proactive attitude.

In everything you do, you stay focused on quality and align your daily work with our broader company goals, contributing to shared success.

Your Responsibilities

• Provide warm, professional service, anticipating guest needs with personal touches.
• Coordinate concierge services and report arranged services in the Hotel Manager’s Cruise Report.
• Own and follow up on guest requests or complaints, escalating to the Hotel Manager as needed.
• Oversee and coordinate Front Office operations, including guest/crew check-in/out, billing, cashier duties, currency exchange, questionnaires, records, and excursion bookings.
• Manage onboard money flow, including safe operations, daily cashier responsibilities, deposits, and compliance with GRC rules.
• Handle cruise and monthly closing processes encompassing invoices, credit card settlements, cash books, city ledgers, revenue, F&B inventory, transfers, company accounts, reports, audits, and profitability analysis.
• Control delivery notes for all onboard supplies.
• Responsibly handle IT and payment equipment; report any technical issues promptly.

Specific Requirements

• Supervise, train, and appraise Front Office employees, ensuring efficient workflows and compliance with working hour regulations.
• Act as the Hotel Manager during absences or holiday rotations, issuing professional directives to officers and crew as required.
• Support the Hotel Manager in maintaining GRC administrative and hospitality standards.
• Ensure impeccable cleanliness at the Front Desk and other hospitality areas.
• Participate in daily briefings, end/start-of-season preparations, and supply loading.
• Comply with working hour regulations and attend training and safety drills.
• Possess excellent computer and IT skills.
• Actively participate in assigned learning activities, training sessions, and mandatory safety or emergency drills.
• Demonstrate strong proficiency in English, both spoken and written; fluency in additional languages such as German, French, Portuguese, or Italian is beneficial.

Your Future with Uniworld

Join a collaborative workplace where ideas are valued, and responsibility is shared from the start. Our ships sail across Europe, providing opportunities to travel and grow through international exposure and cross-functional teamwork.

We offer competitive employment conditions, a modern work environment, and a team culture built on respect and trust. More importantly, you will be part of a company where your contributions make a visible impact on our business, our guests, and our commitment to sustainable travel.

Apply online using the form below. Only applications matching the job profile will be considered.

Note: Due to legal requirements, we can only accept applicants from EU/EEA/CH. We welcome internal and external candidates. The position is based on our European ships.