IT Programme / Project Lead Infrastructure (IT Service Management)

IT Programme / Project Lead - Infrastructure (IT Service Management)

Location: Zürich
Duration: 12 months
Working Hours: 40 hours/week
Job Reference: SL-001517
Closing Date: Tomorrow

About the Client

Our client is a well-established international financial services organization with a robust presence in Switzerland and a highly developed global IT landscape.

Job Description

As an IT Programme / Project Lead, you will oversee a ServiceNow programme, ensuring the end-to-end delivery of related IT projects from feasibility and planning through execution and operational handover.

Your Responsibilities

• Translating programme objectives into actionable work packages.
• Managing project scope, timelines, budgets, costs, resources, and delivery progress.
• Coordinating release planning, platform upgrades, and technical dependencies with the ServiceNow Platform team.
• Aligning projects with the ServiceNow roadmap and broader strategic objectives.
• Ensuring compliance with internal governance frameworks and delivery standards.
• Maintaining the quality and compliance of all project deliverables.
• Providing timely and transparent reporting to sponsors, steering committees, and senior management.
• Working closely with Global IT Service Management and IT Service Engineering teams to define priorities.
• Identifying and engaging key technical and business stakeholders.
• Managing risks, issues, and dependencies across multiple projects at the programme level.
• Leading and motivating cross-functional project teams.
• Coordinating external vendors and contractual deliverables.
• Ensuring the successful transition of completed solutions to operational teams.

Job Requirements

• At least 10 years of proven IT project or programme management experience.
• Senior-level experience managing complex projects using Waterfall, Agile, and hybrid delivery methodologies.
• Strong experience within IT Service Management environments.
• Good understanding of ITSM processes and ITIL best practices.
• Solid knowledge of ServiceNow and its core capabilities, particularly ITSM and Configuration Management Database (CMDB).
• Proven ability to manage dependencies across several concurrent projects.
• Experience with project planning, resource management, budgeting, cost control, and progress monitoring.
• Strong vendor and contract management experience.
• Excellent stakeholder management and communication skills, including executive-level reporting.
• Strong analytical, conceptual, and problem-solving capabilities.
• Structured, proactive, and results-oriented approach with a high level of ownership.
• Ability to lead and motivate cross-functional teams in a dynamic environment.
• Higher education in Computer Science, Business Informatics, or a related discipline, or equivalent professional experience.
• Professional proficiency with Jira, Confluence, and Microsoft Office.
• Business-fluent in German and English, both written and spoken, at C1/C2 level.

Competences

• Previous experience within financial services or another large-scale enterprise IT environment is a plus.
• Knowledge of additional ServiceNow modules and Common Service Data Model (CSDM) concepts.
• Project or programme management certification such as PMP, PRINCE2, MSP, or IPMA.
• ITIL v3 or ITIL 4 certification is advantageous.

Application Process

Apply online using the form below. Please note that only applications matching the job profile will be considered.

This role is handled by:

Aurora Lorien La Rosa

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