Mandarin Speaking Hotel Manager / Mandarin Speaking Hotel Manageress

PURPOSE OF POSITION

You will oversee the entire hotel operation onboard, ensuring the highest level of guest satisfaction and fostering a pleasant working environment for all crew members. Your role requires adherence to Viking China Outbound Standards and budgets.

ASSIGNMENTS/RESPONSIBILITIES

• Manage the entire hotel operation onboard.
• Ensure that all hotel departments are maintained according to established standards.
• Motivate and manage the crew, emphasizing the leadership of Department Heads.
• Implement service procedures in line with company standards.
• Order stock for the hotel department, including F&B, housekeeping supplies, and equipment.
• Maintain impeccable cleanliness, hygiene, and order in all areas of the hotel department in accordance with HACCP guidelines.
• Conduct final inspections and receive all supplies and deliveries for the hotel department.
• Supervise and organize the opening and closing of ships at the beginning and end of each season.
• Engage with guests and effectively manage any complaints.
• Actively participate in onboard events and special functions.
• Be present in the galley and restaurant during meal times.
• Ensure smooth communication flows with the nautical department, onboard management, crew, and the Head Office in Basel.
• Provide departmental training in accordance with the required profile.
• Oversee cost control measures and adherence to set budgets.
• Conduct daily analyses of debtors in collaboration with the Receptionist/Night Auditor.
• Conduct stock takes and manage inventory in accordance with company procedures.
• Actively participate in loadings.

QUALIFICATION PROFILE

• Graduate education in the hotel industry, preferably from a hotel management school (tertiary degree in hotel management with a focus on F&B operations is preferred).
• Several years of professional management experience in a similar role within the luxury hotel sector, preferably in the cruise industry.
• Exceptional management, organizational, and communication skills.
• Guest-focused, stress-resistant, calm under pressure, and a positive team player.
• Open-minded and flexible, with strong social and intercultural competencies; a good understanding of Chinese culture and appropriate etiquette in social and business settings.
• Fluent in Mandarin and proficient in English (both written and verbal); additional language skills (e.g., German) are advantageous.
• Ability to work independently with strong computer skills.

Apply online using the form below. Only applications matching the job profile will be considered.