Manager of Parts Repair Customer Services / Manageress of Parts Repair Customer Services

Join Our Team as a Manager Parts Repair Customer Services

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the premier, most customer-centric, and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales business. This includes impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

As a Manager Parts Repair Customer Services, you will be accountable for leading the Parts Repair Customer Services team and overseeing the commercial management of customers. You will ensure the fulfillment of relevant contractual obligations from parts induction to cash collection while working closely with your superior to achieve the company’s revenue targets for the assigned customers.

You will develop, retain, and appropriately expand customer relationships in line with SR Technics strategies, supporting sales activity through new initiatives for the assigned accounts. You will be responsible for timely and proactive solutions provisioning, handling and escalating commercial matters, and overseeing key performance measures of the assigned accounts. Additionally, you will manage team resources and develop the account management team.

You will serve as the first point of escalation within the account management team for daily operational tasks, team organization, and customer complaints/issues while remaining the focal point of contact for internal stakeholders. The Manager Parts Repair Customer Services will also manage their own key accounts as a member of the Parts Repair Customer Services team.

Your Tasks

• Manage the daily operations of the Parts Repair Customer Services team, including resource distribution, vacation planning, and team organization.
• Lead weekly operations meetings with Shop CoE/Workcenters to provide updates on repair order statuses and ensure timely communication to customers.
• Promote a customer-centric attitude within the Parts Repair team in all interactions with customers and internal stakeholders, adopting a solution-oriented approach to problem-solving.
• Address escalation issues and provide recommendations to the head of the business unit as needed.
• Develop, improve, and revise account management processes as necessary to align with SR Technics strategies.
• Encourage continuous improvement and efficiency within the team, identifying areas of waste/costs and leading initiatives for necessary changes.
• Foster a culture of information sharing within the team and with customers and internal stakeholders.
• Monitor team KPIs and implement actions for improvement as necessary.
• Develop and coach the team in the commercial aspects of their roles.
• Manage repair orders to fulfill contractual obligations in accordance with existing processes.
• Organize customer visits, including business review meetings and negotiations for upcoming orders.

Your Profile

• Strong leadership and analytical skills with a solution-based approach.
• Excellent communication and presentation skills.
• Bachelor’s degree in engineering and/or business administration with a strong understanding of financial and commercial aspects.
• Technical knowledge of engine parts repair and overhaul processes, including costing and pricing methodologies.
• Competency in business economics, commercial affairs, and financial modeling or supply chain management.
• Significant experience (3+ years) in customer-related and leadership positions within the MRO aviation industry is preferred.
• Commitment to continuous learning and self-development.
• Strong commercial background with effective communication and presentation skills.
• Able to work under pressure, demonstrating flexibility, creative thinking, and innovation.

We Offer

We provide an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our people’s best interests in mind, aiding in everyday life and various situations. Discover more about these benefits on our website: www.srtechnics.com/careers/employee-benefits.

Apply online using the form below.

Only applications matching the job profile will be considered.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.