Head of Restaurant Operations / Head of Restaurant Operations (Feminine)

Join Our Team

Ready to make your next big professional move? Join us on our journey to achieve our dream of building the most beloved restaurant brands in the world.

About Us

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies, boasting nearly $45 billion in annual system-wide sales and over 32,000 restaurants across more than 120 countries and territories.

RBI proudly owns four of the world's most prominent and iconic quick service restaurant brands: TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These brands have been dedicated to serving their guests, franchisees, and communities for decades. Through our Restaurant Brands for Good framework, RBI is committed to enhancing sustainable outcomes related to food, the planet, and communities.

We strive to grow our brands by leveraging core values, employee and franchisee relationships, and our long-standing community support. Each brand benefits from the global scale and shared best practices that come with being part of Restaurant Brands International Inc.

Job Overview

The Head of Restaurant Operations EMEA is responsible for leading and setting the strategic direction of Operations for all four RBI brands (Burger King, Popeyes, Tim Hortons, Firehouse Subs) in the EMEA region. Reporting to the Regional President EMEA, this individual will oversee ongoing innovation and development to support and grow our brands within the region and the quick service restaurant (QSR) industry at large.

Your Responsibilities

• Operations Strategy: Stay informed on best practices in the QSR industry and help shape a forward-looking vision for modern, efficient, and customer-centric operations.
• Restaurant & Franchisee Performance: Collaborate with franchise partners to continually enhance performance at both restaurant and franchise levels.
• Operations Excellence: Oversee the testing and development of restaurant procedures for new and existing food products, focusing on consistency, speed of service, and simplicity.
• Restaurant Equipment & Layout Design: Lead the Operations Equipment team to seek opportunities and innovative solutions that improve efficiencies and extend equipment lifespan.
• Guest Experience: Ensure exceptional service standards and oversee guest experience initiatives across all brands.
• Training: Collaborate with the regional training strategy team to develop programs tailored for restaurant owners and team members.
• Labor: Identify labor market challenges and create tools to support restaurant owners proactively.
• Restaurant Systems and Programs: Work with the Restaurant Technology team to develop and adapt a technology roadmap that fosters innovative efficiencies.

Your Skills & Experience

• Minimum of 10 years of experience in Quick Service Restaurant operations.
• Experience in consumer-facing operations.
• Background in a franchised or similarly structured environment is essential.
• Previous experience in the EMEA region and cross-country exposure is a plus.
• Expertise in leading regional strategy and managing cross-functional teams.
• Exceptional interpersonal and problem-solving skills, with the ability to collaborate cross-functionally to achieve significant business outcomes.
• Full proficiency in English is required.
• Willingness and ability to travel throughout the EMEA region.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Apply online using the form below. Only applications matching the job profile will be considered.