Head of Digital Product, Retail Experience / Head of Digital Product, Retail Experience

Join Our Team: Head of Product, Retail Experience

At On, we are here to ignite the human spirit through movement. Inspired by athletes and driven by Swiss engineering, we create performance footwear and apparel that is loved by millions in over 60 countries. Our direct-to-consumer experience, especially within our retail stores, embodies our brand, allowing our community to physically touch, feel, and experience the innovation and design that drives us.

We are seeking a Head of Product, Retail Experience to join our exceptional team in Zurich. This unique role is perfect for a leader who excels at the intersection of creative technology and flawless execution. You will be the essential bridge between our Brand Design and Retail teams, transforming ambitious concepts into tangible, premium experiences in our stores worldwide. If you're skilled at turning "what if" into "here's how," this may be the role for you.

Your Mission

• Partner with our Brand Design and Retail leaders to deeply understand their strategic intent for the future of On’s retail environment.
• Translate creative concepts into a concrete product roadmap.
• Act as the central nervous system for retail experience, orchestrating a diverse group of internal and external partners to deliver seamless, scalable, and on-brand technological solutions.
• Be the ultimate guardian of premium execution, ensuring that every element, from interactive hardware to the underlying software, meets the high standards of Swiss engineering and design.

Your Responsibilities

• Vision Translation & Product Definition: Collaborate with stakeholder teams to translate creative briefs and lead the definition of product requirements, technical specifications, and success metrics for in-store technology and experience initiatives.
• Feasibility & Solution Design: Lead the discovery process for novel concepts, researching and partnering with vendors to assess technical and operational feasibility. Present viable, brand-aligned solutions.
• End-to-End Delivery: Manage the product lifecycle for our portfolio of in-store experience technologies, guiding projects from prototyping and vendor selection through pilot testing, global deployment, and ongoing optimization.
• Cross-Functional Orchestration: Serve as the critical link between Brand Design, Engineering, IT, Store Operations, Store Design, and our global Commercial teams, ensuring clear communication, alignment, and accountability across all workstreams.
• Technical & Vendor Management: Scout, vet, and manage relationships with cutting-edge technology partners and suppliers to deliver high-quality hardware and software solutions that our vision demands.

Your Story

• You have 8+ years of experience in product management, technical program management, or similar roles, with a proven track record in delivering complex projects involving hardware and software in global physical environments (retail, entertainment, exhibitions).
• Deep Technical Acumen: You are fluent in technology, comfortable leading in-depth discussions on APIs, network infrastructure, hardware engineering, and manufacturing processes. You don't need to be a coder, but you must collaborate closely with our engineering teams.
• Design & Brand Sensibility: Your keen attention to detail and instinct for premium quality allow you to discern between average execution and truly exceptional, intuitive, on-brand experiences.
• Resourceful Problem-Solver: Energized by ambiguity and novel challenges, you research, experiment, and collaborate relentlessly to discover pathways forward.
• Exceptional Stakeholder Management: Your excellent communication and collaboration skills enable you to turn ambitious creative ideas into concrete technical and operational plans that diverse teams can support.
• A Passion for Retail: You have a deep appreciation for the role of physical retail in building community and brand loyalty, with an understanding of the operational realities of a global store fleet.

Meet the Team

You will be part of the Digital Product organization, responsible for developing and maintaining our customer-facing digital experiences for e-commerce. You will collaborate closely with cross-functional teams, including engineering, content production, UX/UI design, CRM, and user research to build and optimize a platform that supports effective internal workflows and delivers a premium experience. We seek product managers who understand that consistent innovation comes from each team member contributing their passion and ideas.

What We Offer

On provides an environment centered around growth and progress, equipping you with the tools needed for holistic development. We combine a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being, fostering a sense of purpose in every individual.

Apply online using the form below. Please note that only applications matching the job profile will be considered.

On is an Equal Opportunity Employer. We are committed to creating a work environment that is fair and inclusive, free from discrimination in all recruitment, advancement, and retention decisions.