Head of Digital Product, Retail Experience / Head of Digital Product, Retail Experience

Join Our Team at On

At On, we aim to ignite the human spirit through movement. Inspired by athletes and supported by Swiss engineering, we create performance footwear and apparel loved by millions in over 60 countries. Our direct-to-consumer experience, especially within our retail stores, is a critical embodiment of our brand. It is where our community can physically touch, feel, and experience the innovation and design that drive us.

Position: Head of Product, Retail Experience

We are seeking a Head of Product, Retail Experience to join our team in Zurich. This unique leadership role requires an individual who excels at the intersection of creative technology and flawless execution. You will serve as the essential bridge between our Brand Design and Retail teams, transforming ambitious concepts into tangible, premium experiences delivered across our stores worldwide. If you are adept at turning "what if" into "here's how," this may be the role for you.

Your Mission

• Partner with our Brand Design and Retail leaders to grasp their strategic intent for the future of On’s retail environment.
• Translate creative concepts into a structured product roadmap.
• Act as the central nervous system for retail experience, orchestrating a diverse group of internal and external partners to deliver seamless, scalable, and on-brand technological solutions.
• Be the ultimate guardian of premium execution, ensuring every element meets the high standards of Swiss engineering and design that define On.

Your Responsibilities

• Vision Translation & Product Definition: Collaborate with stakeholder teams to translate creative briefs. Lead the process of defining detailed product requirements, technical specifications, and success metrics for in-store technology and experience initiatives.
• Feasibility & Solution Design: Own the discovery process for novel concepts. Research and partner with vendors, assess technical and operational feasibility, and present viable, brand-aligned solutions.
• End-to-End Delivery: Manage the product lifecycle for our portfolio of in-store experience technologies. Guide projects from initial prototyping and vendor selection through to pilot testing, global deployment, and ongoing optimization.
• Cross-Functional Orchestration: Serve as the critical link among Brand Design, Engineering, IT, Store Operations, Store Design, and our global Commercial teams, ensuring clear communication, alignment, and accountability across all workstreams.
• Technical & Vendor Management: Proactively scout, vet, and manage relationships with cutting-edge technology partners and suppliers, ensuring the delivery of unique, high-quality hardware and software solutions.

Your Story

• You possess 8+ years of experience in product management, technical program management, or a similar role, with a proven track record of delivering complex projects involving hardware and software in global physical environments (retail, entertainment, exhibitions).
• Deep Technical Acumen: Comfortable engaging in discussions about everything from APIs and network infrastructure to hardware engineering and manufacturing processes. While you don’t need to be a coder, you must be able to collaborate effectively with our engineering teams.
• Innate Design & Brand Sensibility: You have a keen eye for premium quality and can easily distinguish between average and elevated execution.
• Resourceful Problem-Solver: Energized by ambiguity and challenges, you research and collaborate diligently to find solutions.
• Exceptional Stakeholder Management: Excellent communicator and collaborator, skilled at translating ambitious creative ideas into actionable technical and operational plans.
• A Passion for Retail: Deeply appreciate the role of physical retail in community building and brand loyalty, with an understanding of the operational realities of a global store fleet.

Meet the Team

You will join the Digital Product organization, responsible for developing and maintaining our customer-facing digital experiences for e-commerce. Collaborating closely with cross-functional teams, including engineering, content production, UX/UI design, CRM, and user research, you will work to build and optimize a platform that supports effective internal workflows and delivers a premium experience. We seek product managers who recognize that consistent innovation stems from the contributions of every member of the product team.

What We Offer

On is a place focused on growth and progress. We provide an environment designed to equip individuals with the tools needed for holistic development—promoting activity, learning, exploration, and innovation. Our distinct approach balances a supportive, team-oriented atmosphere with access to personal self-care for both physical and mental well-being, empowering each person to be led by purpose.

To apply, please use the form below. Note that only applications matching the job profile will be considered.

On is an Equal Opportunity Employer. We are committed to fostering a fair and inclusive work environment, where all recruitment, advancement, and retention decisions are made without discrimination.