IT Business Relationship Manager / IT Business Relationship Manageress

Basic Information

Business Line: Internal Client Services

City: Zurich

Experience Level: Experienced

Working Time Percentage: 80% - 100%

Date Published: 29-Sep-2026

Req #: 25260

Job Description

Our IT team is looking for you! The Business Relationship Manager (BRM) plays a key role in partnering with the lines of business to ensure IT strategy aligns with business strategy and IT services enable business services. You will be joining an already established and growing team that has made great strides in bridging the gap between the business and IT.

You will build and maintain relationships at all levels, with a particular focus on Partners, and take responsibility for owning the strategic relationship with your assigned line of business. Within IT, you will be expected to forge close relationships with key IT stakeholders including Service Management, Service Owners, Change Delivery, and IT Leadership. Through these relationships, you will gain an understanding of how IT Services are managed and maintained.

How You Can Make an Impact

• Be fully aware and comfortable with the assigned line of business strategy.
• Establish and manage key stakeholder relationships and manage expectations.
• Identify potential service improvement opportunities and work proactively with the Business and ITS teams to action them.
• Drive business analysis as part of idea and demand management.
• Coach business-driven IT projects in terms of governance and delivery gates (waterfall methodology).
• Contribute to the ongoing development of the BRM team.
• Work with Service Owners and Service Management to shape our service portfolio and service lifecycle.

Who We Are Looking For

• Degree level or qualified by experience, with ITIL and project management qualifications.
• Ability to gain credibility and trust with stakeholders and IT teams alike.
• Must be comfortable multitasking and able to prioritize several tasks simultaneously.
• Diplomatic and persuasive, with the ability to handle difficult conversations and manage senior stakeholders confidently.
• Effective communication skills at all levels of the business, for both technical and non-technical audiences.
• A passion for technology and experience working within an IT department.
• Experience in stakeholder relationship building and management at various organizational levels.
• A strong understanding of IT services, service levels, and service level management processes.

Careers at Deloitte: Choose Your Impact

At Deloitte, your ideas create impact and spark meaningful change for our clients, people, and society. Your unique expertise, background, and perspective help us find innovative solutions to complex challenges so we can positively influence the futures of those affected by our work.

In Switzerland, we provide industry-specific services in the areas of Audit & Assurance, Tax & Legal, Strategy, Risk & Transactions Advisory, and Technology & Transformation. With close to 3,000 employees at six locations, we serve companies and organizations of all sizes across all industry sectors.

We offer meaningful and challenging work, an inclusive and supportive environment where you can be your best self, and endless opportunities for growth. Enjoy flexible and hybrid working conditions, wellbeing and parental programs, and numerous chances to connect, collaborate, and learn.

Join us and become part of a global network of like-minded individuals dedicated to making a difference, whether by addressing climate change or improving the lives of 100 million people by 2030. Want to know more about opportunities at Deloitte? Visit www.deloitte.com/ch/careers.

How to Apply

Apply online using the form below. Only applications matching the job profile will be considered.

We are committed to equal employment opportunities regardless of race, ethnicity, religious beliefs, gender, sexual orientation, gender identity, national origin, age, or disability, in accordance with applicable law. We encourage all qualified applicants to apply.

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