Groups & FIT Reservations & Commercial Supervisor / Groups & FIT Reservations & Commercial Supervisress

Join Our Team as a Groups / FIT Reservations & Commercial Supervisor

Are you an experienced hotel professional who thrives on blending reservations with commercial thinking and partner relationships? We are seeking a talented Groups / FIT Reservations & Commercial Supervisor to become an integral part of our team in Zurich, actively contributing to the development and management of our Groups and FIT business.

Your Responsibilities

• Manage and follow up on Groups & FIT requests, focusing on complex and commercially significant business.
• Maintain and cultivate strong relationships with Tour Operators and key partners, ensuring professional and timely communication.
• Proactively identify and develop new partnership and business opportunities.
• Manage commercial reviews and contract renewals with key partners, in coordination with Revenue and Hotel Management.
• Identify need periods and initiate promotions and tactical offers to generate additional business.
• Prepare and negotiate offers to optimize group business according to availability, demand, and hotel strategy.
• Prepare group revenue forecasts and contribute to the annual budget preparation.
• Handle complex requests, including escalated complaints, overbooking, relocations, and inventory situations.
• Collaborate closely with Front Office, Revenue, Sales, and hotel operations.
• Support complex or commercially significant meeting and event requests in collaboration with the F&B Manager.
• Share your expertise and assist in the development of our Groups & FIT Coordinator.
• Contribute ideas to continuously improve our Groups & FIT processes and commercial performance.
• Cover the reservation coordinator position during holidays and absences.

Your Profile

• Solid experience in hotel reservations, Groups & FIT, and/or Front Office, ideally with Tour Operator Business.
• Previous Front Office supervisory or management experience is a strong advantage.
• A strong commercial mindset, with the ability to identify opportunities, negotiate effectively, and make independent decisions.
• Excellent communication and interpersonal skills, with a natural ability to build long-term partner relationships.
• Organized, reliable, and solution-oriented, capable of managing multiple priorities.
• Fluency in Spanish and English, both written and spoken; proficiency in German or French is an advantage.
• Good knowledge of hotel PMS Opera Cloud and reservation systems.

What We Offer

• A responsible and varied position at 50-60%, Monday through Friday, with room for initiative.
• The possibility of up to one home-office day per week.
• A hands-on role that combines Groups & FIT reservations, partner relations, and commercial responsibilities.
• An international hotel environment in Zurich, fostering close collaboration across operations, sales, and revenue.

We seek someone who does more than manage reservations; we want an individual who understands the business behind them, builds meaningful relationships, and knows how to transform opportunities into bookings.

Location: Zurich

Workload: 50–60% | Monday to Friday (flexible within office hours)

Possibility of up to 1 day home office per week.

Our hotel, ibis Zürich Messe Airport, provides affordable accommodation in Zurich’s business district, just a 10-minute walk from the Hallenstadion and the Zurich Exhibition Centre. The hotel features 252 comfortable, air-conditioned rooms, a modern restaurant, a parking garage, and three fully equipped conference rooms. Complimentary Wi-Fi is available throughout the hotel. Our bar is open around the clock to serve you drinks and snacks — and, of course, a smile to go with them.

Apply online using the form below. Only applications matching the job profile will be considered.