Job Description
We are seeking a passionate individual to join our team at the Front Desk, where you will be responsible for daily operations and ensuring a seamless guest experience. This role involves implementing hotel standard procedures related to check-in/out, housekeeping, supplies, cleanliness, and guest satisfaction.
Key Responsibilities
- Plan and execute daily front desk operations, adhering to hotel standards.
- Foster a culture of excellence in guest care, welcoming guests warmly and striving to exceed their expectations.
- Collaborate with all departments to ensure the smooth operation of daily activities.
- Address day-to-day queries, complaints, and any issues that arise promptly and professionally.
- Maintain thorough knowledge of the front desk functions book; keep up to date with all updates and amendments.
- Liaise with the Direct Manager to forecast weekly reservations and prepare accordingly.
- Maximize financial opportunities by cultivating a proactive up-selling environment across the property.
- Carry out duty shifts as required.
- Conduct regular inspections and audits, ensuring cleanliness and adherence to Health & Safety standards.
- Promote positive employee relations through effective communication and regular team meetings.
Qualifications
- Degree in Hotel Management or a related field is required.
- Proficiency in English is essential; additional languages are a bonus.
- A minimum of two years of experience in a similar role.
- Experience in the Switzerland hospitality industry is preferred.
- Excellent verbal and written communication skills.
- A valid driver’s license is required.
Apply online using the form below. Please note that only applications matching the job profile will be considered.
Work locationInterlaken, Switzerland