Front Desk Operations Manager
Join our dedicated team as a Front Desk Operations Manager, where you will be responsible for overseeing daily hotel operations and ensuring exceptional guest experiences. Your role will encompass the management of standard procedures at the front desk, including check-in/out processes, housekeeping coordination, supply management, and maintaining cleanliness and guest satisfaction.
Key Responsibilities
- Plan and execute daily operations at the front desk, adhering to hotel standards.
- Promote a culture of excellence in guest care through warm welcomes and a commitment to exceeding expectations.
- Collaborate with various departments to ensure seamless daily operations.
- Address and resolve all queries, complaints, and issues that arise throughout the day.
- Monitor the front desk functions book and stay updated on all necessary amendments.
- Liaise with the Direct Manager to forecast weekly reservations and plan accordingly.
- Maximize financial opportunities by fostering a proactive upselling environment across the property.
- Conduct regular inspections, cleanliness checks, and Health & Safety audits.
- Encourage a positive employee relations culture through effective communication and regular team meetings.
Qualifications
- A degree in Hotel Management or a related field is required.
- Proficiency in English is essential; additional languages are a plus.
- At least two years of experience in a similar role.
- Experience in the Switzerland hospitality industry is preferred.
- Excellent verbal and written communication skills.
- A valid driver’s license is required.
To apply, please apply online using the form below. Only applications matching the job profile will be considered.
Work locationInterlaken, Switzerland