Customer Parts Repair Manager / Customer Parts Repair Manageress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable Engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices in Europe, the USA, Asia, and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components sales, including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Position Overview - Customer Parts Repair Manager

As a Customer Parts Repair Manager, you will be accountable for the commercial management of customers through the fulfillment of relevant contractual obligations from parts induction to cash collection. You will work closely with Sales to achieve the company’s revenue targets for the assigned customers while developing, retaining, and appropriately expanding customer relationships in line with SR Technics strategies. Additionally, you will support sales activities with new initiatives for assigned accounts and oversee commercial matters and key performance measures of the accounts.

Your Tasks

• Manage repair orders to fulfill contractual obligations in accordance with existing processes (i.e., 3rd party business, customer feedback, teardown processes).
• Proactively resolve commercial and technical issues with internal support and proper tools (i.e., EOR).
• Develop customer relationships to retain and expand existing business in close coordination with Sales, including customer visits and contract review meetings.
• Oversee invoicing activities and monitor account receivables for assigned customers.
• Plan, control, and report order fulfillment in line with Customer Agreements.
• Manage internal and external customer agreements.
• Assist in negotiating contract amendments with customers in coordination with Sales.
• Build strong customer relationships and manage feedback (EOR).
• Respond promptly to customer requests and queries in a customer-centric manner.
• Manage customer disputes: monitor account payments, lead cash collection, and escalate as necessary.
• Organize customer visits, including performance review meetings, negotiations for upcoming orders, and clarification of contractual amendments.

Your Profile

• Excellent communication and analytical skills with a solution-based approach.
• Bachelor's Degree in Engineering and/or Business Administration with a strong understanding of financial and commercial aspects.
• Technical knowledge of engine parts repair and overhaul processes, including costing and pricing methodologies.
• Core competencies in business economics, commercial affairs, and financial modeling.
• Minimum of 3 years of experience in customer-related and leadership positions, preferably within the MRO Aviation industry.
• Strong commercial background with excellent communication and presentation skills.
• Able to work under pressure with flexibility, creativity, and innovation.
• Fluent in English; proficiency in French or German is a plus.

We Offer

We provide an attractive position in a global and dynamic company. Our competitive employment conditions will allow you to develop both professionally and personally. Our benefits system is designed with our employees' best interests in mind, aiding in everyday life and situations. To learn more about our benefits, please visit our website at: www.srtechnics.com/careers/employee-benefits.

Apply online using the form below. Only applications matching the job profile will be considered.

Inquiries

For any other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.