Cluster Director of Sales & Marketing / Cluster Directoress of Sales & Marketing

Lead with Vision. Inspire with Purpose. Deliver with Impact.

At Hyatt, we believe that hospitality transcends mere business; it is a profound human connection. We create environments where individuals feel welcomed, inspired, and valued. If you share our passion for excellence and are eager to shape the next chapter of Hyatt at The Circle, this is your opportunity.

With careers spanning the globe, your perfect opportunity awaits. For our Hyatt Regency Zurich Airport The Circle and Hyatt Place Zurich Airport The Circle in Switzerland, we are looking for a:

CLUSTER DIRECTOR OF SALES & MARKETING

The Hyatt Regency Zurich Airport (255 Rooms) and Hyatt Place Zurich Airport (300 Rooms) are located just steps from the terminals and within the dynamic “Circle” district. Integrated within The Circle’s vibrant ecosystem of retail, dining, and the Convention Center (17 Meeting Rooms + Convention Hall accommodating up to 1,500 persons), this dual-hotel cluster stands as one of Hyatt’s most prominent showcases in Europe.

As the Cluster Director of Sales & Marketing, you will lead the commercial strategy for our hotels and Convention Center (2,800m²), driving performance, brand positioning, and market share growth. Your team will comprise over 20 talented professionals across Sales, Marketing, Event Sales, and Event Planning.

What You Will Do:

• Define and execute the overall commercial strategy across both hotels and the Circle Convention Center.
• Lead all Sales & Marketing operations with a focus on revenue optimization, brand visibility, and guest loyalty.
• Develop and deliver annual business plans, forecasts, and budgets aligned with Hyatt’s global standards and ownership expectations.
• Oversee strategic account management within corporate, MICE, airline, and leisure segments.
• Foster collaboration with regional commercial teams and ownership partners to ensure alignment on performance goals.
• Coach, inspire, and develop a high-performing commercial team, empowering future leaders through mentorship, accountability, and recognition.
• Champion digital innovation and storytelling, amplifying the Hyatt brand through social media, PR, and partnerships.
• Enhance the customer journey through service excellence, consistent quality, and a culture of care that sets Hyatt apart.

What We Are Looking For:

You are a strategic, entrepreneurial leader with a passion for people and performance. You combine strong analytical skills with creativity and the ability to inspire teams. In addition, you possess:

• A minimum of 5 years’ experience in a senior commercial leadership role (DOSM or equivalent) in an international hotel or cluster environment.
• A proven track record in driving market share, revenue growth, and brand positioning.
• Experience managing large-scale event space and complex stakeholder relationships.
• Fluency in English, with proficiency in German highly preferred.
• A collaborative, data-driven, and commercially curious approach, with a leadership style that energizes others.

If you’re ready to lead with purpose and inspire teams to reach new heights, we invite you to apply online using the form below. Please note that only applications matching the job profile will be considered.

Contact

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