Account Manager / Account Manageress

About Us

We are a world-leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence, and environmental responsibility propels us forward on our journey to becoming the most customer-centric and sustainable engine-focused MRO worldwide.

Working with an extensive network of partners and business development offices across Europe, the USA, Asia, and the Middle East, we offer comprehensive and fully customized solutions for the Maintenance, Repair, and Overhaul of aircraft engines, airframes, and components. This includes impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight.

Account Manager in Engine Services

As an Account Manager in Engine Services, you will be responsible for the commercial management of multiple customer accounts. This includes the execution of contractual obligations for maintenance services in Zurich, starting with the coordination for an engine induction slot and continuing through the completion of the shop visit and ensuring engine serviceability. You will work closely with Product Management and Sales to achieve the company’s revenue and P&L targets for the respective customer accounts.

Additionally, you will facilitate appropriate communication with customers regarding any commercial, engine turn-around time (TAT), and parts exchange topics that arise during an engine shop visit. Triggering internal and external escalations when required will also be part of your responsibilities. Your role will include maintaining, developing, and expanding customer relationships and preparing and coordinating customer visits, whether on-site in Zurich or at the customer's facilities.

Your Tasks

• Take P&L responsibility for assigned customer accounts, providing recommendations to the Head of Account Management, VP Commercial, and Head of Business Unit.
• Participate in contract handover meetings with Product Management, identifying and analyzing contractual risks, and initiating mitigation actions accordingly.
• Serve as the main point of contact for customers, handling and processing feedback, and organizing customer review meetings.
• Lead kick-off meetings for new engine shop visits, attended by the Ops Project Lead, Engineering, and Purchasing, ensuring accurate engine delivery information for induction slot planning.
• Organize and coordinate table inspections with customers.
• Communicate commercial and TAT-related topics during shop visits and ensure on-time delivery of engines.
• Offer customers part replacements and exchanges, communicating the financial aspects of these replacements/exchanges.
• Initiate and coordinate closing-the-loop review meetings after engine shop visits and provide feedback to the organization.
• Ensure profitability of shop visits while adhering to contractual clauses.
• Issue preliminary invoices based on shop visit price estimations and perform invoice reviews for main/final invoices at the end of shop visits.
• Build and release accruals for volume discounts/incentives, marketing/agency fees, TAT penalties, warranty risks, and potential invoice disputes.
• Resolve and settle invoice disputes with customers.
• Lead and support the cash collection process with involvement from Sales.

Your Profile

• Commercial or technical degree in a relevant discipline, or equivalent experience.
• A minimum of 3 years of commercial and/or technical experience in the MRO industry.
• A minimum of 3 years of experience in a customer-facing position in the MRO industry.
• Strong understanding of the MRO or related aerospace business.
• Solid business acumen and contract understanding.
• Excellent communication, negotiation, and intercultural awareness skills.
• Fluency in English.

We Offer

We offer an attractive position in a global and dynamic company. With competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is designed with our employees’ best interests in mind to aid in daily life. For further details, please visit our website at www.srtechnics.com/careers/employee-benefits.

Apply online using the form below. Only applications matching the job profile will be considered.

For other inquiries, please contact us at: globalrecruitment@srtechnics.com.

Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport, or a Swiss working permit.