Technical Support Advisor / Technical Support Advisress

Join Our Team as a Technical Support Advisor

W Talent is exclusively representing a growing specialist business seeking to recruit a Technical Support Advisor to enhance their expanding Technical Support team. This field-based role will cover Yorkshire and the North West, providing support to food and beverage manufacturers in locations including York, Leeds, Manchester, and surrounding areas.

The Technical Support Advisor will engage in customer site visits, hygiene troubleshooting, audits, training, and project work, while also managing office-based administration and customer support. The level of travel will vary according to customer requirements and project assignments.

Job Description

The Technical Support Advisor will closely collaborate with customers to deliver practical technical and hygiene support, fostering strong relationships with Hygiene Managers and their teams. The role entails a blend of customer visits, project work, and office support, with some weeks requiring one or two site visits, while others might involve several days of travel between sites. Occasional overnight stays will also be necessary.

During office hours, your responsibilities will include audit reporting, planning customer visits, responding to technical queries, and supporting ongoing projects.

Key Responsibilities

• Visit customer sites across Yorkshire and the North West
• Build strong relationships with Hygiene Managers and site teams
• Support customers with hygiene and chemical-related troubleshooting
• Conduct customer audits and produce follow-up reports
• Identify potential issues and recommend practical improvements
• Deliver chemical awareness, COSHH, and hygiene training
• Provide focused training for specific hygiene issues
• Assist with new customer account implementation and onboarding
• Support site surveys, product demonstrations, and technical projects
• Respond to customer queries and provide ongoing technical support
• Manage your own diary, site visits, and workload

Key Requirements

• Experience within food manufacturing
• Background in Quality, Technical, Hygiene, Food Safety, or a similar role
• Good understanding of food hygiene and manufacturing standards
• Strong communication and relationship-building skills
• Confidence in working with both shop-floor teams and management
• Practical approach to problem solving
• Good organizational skills
• Willingness to develop technical knowledge about chemicals and hygiene
• Full UK driving licence
• Comfortable with regular travel and occasional overnight stays

Advantageous Requirements

• Experience as a Quality Technician, QA Technician, Technical Assistant, Technical Coordinator, or similar roles
• Previous experience in a hygiene team
• Experience with customer, retailer, or certification audits
• Food safety/hygiene qualifications
• Experience in delivering training
• Knowledge of cleaning chemicals or hygiene systems
• Customer-facing technical experience

Details & Benefits

• Salary: £35,000-£45,000 DOE
• Permanent, full-time position
• Field Based - Yorkshire & North West
• Company car
• Laptop and mobile phone
• Fuel expenses
• Training and development opportunities

If you possess a background in Quality, Technical, Hygiene, or Food Safety within food manufacturing and are seeking a customer-facing technical opportunity, please apply online using the form below. Only applications matching the job profile will be considered.