Spa/Medical Guest Relation Agent / Receptionist

Join Our Team at Chenot Palace Weggis

Chenot Palace Weggis is the flagship of the globally active Chenot Group, located directly on the stunning shores of Lake Lucerne. For nearly 50 years, we have specialized in health, wellness, and luxury hospitality. Our unique approach is anchored in the renowned Chenot Method®, which, in conjunction with the Chenot diet, activates the body's self-healing powers while rejuvenating the mind. At Chenot, we integrate both Classical Western medicine and Traditional Chinese medicine.

Nestled at the foot of the Swiss Alps, our palace features 97 elegant rooms and suites, complemented by a gourmet restaurant and a serene tea lounge. Our state-of-the-art medical spa spans 5,000 m², designed to support our exclusive Chenot Detox programs.

Become a part of our vibrant, dynamic, and international team.

Qualifications & Competencies

• A minimum of 1 year of experience in a comparable position
• Excellent knowledge of English and French; proficiency in any other language is an advantage
• Ability to offer emotional support and guidance
• Strong communication and listening skills
• A genuine, empathetic, and caring character
• High degree of empathy
• Capability to anticipate guests' needs and act accordingly
• Proficiency in diplomatic conflict resolution
• Effective and efficient team player
• Excellent interpersonal and communication skills, both verbal and written

Tasks & Challenges

• Respond to all guest inquiries at our Medical and Spa Reception
• Provide flawless, upscale, professional, and high-class guest service experiences
• Anticipate and fulfill guests' needs, including those that may not be explicitly stated
• Interact and assist clients professionally to ensure a pleasant and satisfying stay
• Schedule guest appointments, ensuring accurate treatment bookings are made within suitable time frames
• Maintain the guest database
• Perform administrative tasks, including monthly and daily stock checks and daily sales reports
• Plan spa services and programs collaboratively with our Planning department
• Review operational records and reports to project product and treatment sales
• Drive product sales to achieve the sales budget
• Maintain a clean and tidy reception area and a consistent presence at the desk
• Normal daily working hours are between 7:45 AM and 6:30 PM

Opportunities & Perspectives

We are seeking an individual ready to take the next step in their career. This opportunity allows you to make a significant impact, learn, and grow within an exciting pre-opening environment of an internationally operating company that is continuously expanding. Our commitment is to health, well-being, and luxury, providing you with the chance to build your own department from the ground up and truly make a difference. Enjoy personal and professional development along with various company-related incentives.

Apply online using the form below. Please note that only applications matching the job profile will be considered.